Buyer wants to withdraw A to Z claim
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Seller_hRfewsfDSf3oO

Buyer wants to withdraw A to Z claim

Buyer wants to withdraw A to Z claim after 8 days is it possible can someone guide me on this so i can guide buyer to remove claim

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Manage Buyer Experience
Tags:A to Z Claims, Buyer messages, Customer
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Roberto_Amazon
In reply to: Seller_hRfewsfDSf3oO’s post

Hello! @Seller_hRfewsfDSf3oO

Thank you for bringing this matter into our attention. The buyer can withdraw the claim as long as the claim has not reached a final decision, you can advise the buyer to follow the instructions below to withdraw/cancel their claim:

  1. Go to Your Orders.
  2. Locate the order.
  3. Select Problem with order.
  4. Select Withdraw Request
  5. Enter your comments in the text box.
  6. Select Submit.

The instructions are also found in this help article, which is buyer-facing: Cancel a Request for A-to-z Guarantee Refund

Regards,

Roberto

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