Account Health - Utility bill issues.
Hi. I am experiencing difficulties in getting my utility bill accepted for account re-activation. Both my account and utility bill are under my company's name and address. After being declined the first time, I had a telephone call with seller support who told me my utility bill has to cover the previous 3 months, which it did not. Subsequently I had another call where they informed me that this was not the issue and instead I had a SLIGHTLY different address on my bill to the one on my seller central account (the house number read 124-128 instead of 124), so I changed this on my account to match the bill EXACTLY. After being declined again, I was informed on another call that the issue had now changed and the team had identified my bill as being "fraudulent and or manipulated" which it is not. I have no other bill I can use, and frankly I just don't understand why or how they are now claiming the bill to be fake? Please help!
Account Health - Utility bill issues.
Hi. I am experiencing difficulties in getting my utility bill accepted for account re-activation. Both my account and utility bill are under my company's name and address. After being declined the first time, I had a telephone call with seller support who told me my utility bill has to cover the previous 3 months, which it did not. Subsequently I had another call where they informed me that this was not the issue and instead I had a SLIGHTLY different address on my bill to the one on my seller central account (the house number read 124-128 instead of 124), so I changed this on my account to match the bill EXACTLY. After being declined again, I was informed on another call that the issue had now changed and the team had identified my bill as being "fraudulent and or manipulated" which it is not. I have no other bill I can use, and frankly I just don't understand why or how they are now claiming the bill to be fake? Please help!
0 replies
Seller_mS10UjVYuuGor
Utility bills are normally requested for personal verification rather than company, have you tried submitting one from your home address?