Our account has been temporarily deactivated by Amazon!
Dear Amazon Support Team,
Our account has been temporarily deactivated by Amazon, and we have received a notification requesting tracking information or fulfillment evidence for the following orders:
702-3692448-4821835
702-3519712-2288206
702-1173255-7933044
701-7640267-0932204
701-9456519-8993807
701-6175774-6015463
702-1769963-5782654
702-1176306-6821017
701-5879137-7346665
702-8229553-7952253
We acknowledge this request and have responded to nine separate notifications by providing the necessary explanations and information regarding our business. Additionally, we have submitted fulfillment evidence related to our orders. However, we continue to receive feedback from Amazon stating that the information provided is insufficient. This has caused us concern regarding what additional documentation may be required.
The 10 orders in question were not fulfilled due to various reasons. While we are unable to provide fulfillment evidence for these orders, we have provided detailed explanations, root cause analyses, and the corrective actions taken in the documents submitted to you. Furthermore, we informed our customers about the inability to fulfill their orders and issued full refunds to ensure no customer was left dissatisfied.
Since our store's inception, we have processed 2,594 orders and have maintained an average customer feedback rating of 4 stars. While we acknowledge that we could not provide evidence of fulfillment for the 10 specified orders, we do not believe this issue warrants the continued deactivation of our account.
We kindly request clear guidance on what is expected of us as sellers to have our account reinstated. We appreciate your assistance in resolving this matter as quickly as possible.
Thank you for your understanding and support.
Best regards,
2 replies
Seller_7LrAV0m5llaI7
If you confirmed shipping, and then didn't fulfill the orders, it's a huge issue. You should have cancelled the orders instead of confirming shipping if you couldn't fulfill them.
LeviDylan_Amazon
Hello @Seller_SDA1T6kwqaBQE,
Thank you for posting concerns with your account here on the Forums.
I see that your account has been deactivated for shipping performance concerns and you would like some guidance on what your available appeal options will look like.
So that I am able to assist you the best, can you please share the deactivation performance notification here, after removing your personal information? Learning the specific reason for the deactivation will allow us to provide you with your options to resolve this.
I look forward to learning more and assisting you. The Forums community and I are here to support you.
Wishing you the best,
LeviDylan
