Click & Drop Major Error! All Dispatched Orders Now "New"
Click & Drop failed about 15 minutes ago before coming back. It’s come back up but all the labels we’ve generated since manifesting on Friday have now moved from the dispatched / label generated section to the “new” order section! They’re showing batch numbers against them, however, they want postage applied again… quite clearly some serious error… So just a heads up to anyone who has done any orders since manifesting Friday as the only solution seems to be (unless they fix it over night which is unlikely on a Sunday evening) to regenerate and re-label all the post again!
Click & Drop Major Error! All Dispatched Orders Now "New"
Click & Drop failed about 15 minutes ago before coming back. It’s come back up but all the labels we’ve generated since manifesting on Friday have now moved from the dispatched / label generated section to the “new” order section! They’re showing batch numbers against them, however, they want postage applied again… quite clearly some serious error… So just a heads up to anyone who has done any orders since manifesting Friday as the only solution seems to be (unless they fix it over night which is unlikely on a Sunday evening) to regenerate and re-label all the post again!
Seller_7VbclcPFFRTnc
that’s because its not back up yet…
587 replies
Seller_DJwE1RXTpAHPh
hopefully they will outsource Click & Drop soon to an actual tech firm with engineers monitoring server status 24/7 instead of managing it in-house with 9-5ers who think it’s a solid idea to run server updates and reboots on Sundays when they aren’t even there
Seller_R5ZM0aQLMOuNv
Order Status Incorrect
An update has been posted
Our team is continuing to investigate the root cause of the issue and we apologise for the disruption that this outage has caused for you and your customers.
We have been working to bring the application back and we are preparing to restore access to Click & Drop.
We have identified the cause of the issue where orders were showing as the wrong status and this has now been rectified.
Unfortunately, your shipping rules may have been set as inactive and you will need to go to the shipping rules page and ensure any rules you expect to be operating are correctly enabled.
This means that you may have some orders where the shipping rules won’t have applied and for these you will have to manually apply postage.
Manifesting is currently disabled and will be re-enabled later this afternoon.
You can use a manual Emergency Manifest if your pickup or drop-off is before the manifesting process is re-enabled
Again, we apologise for the disruption this is causing you
Time posted
Sep 6, 14:14 BST
Seller_ie20zjOPxCFIu
Can i use amazon buy postage for royal mail and then take sack of parcels to sorting office WITHOUT a manifest because the last time I tried this, the sorting office were reluctant to take them due to there being no manifest?
Seller_sFEUMUfeW5484
I don’t understand why a system as important as this, doesn’t have all sorts of redundancies.
Seller_dQ4XOBcsALZ5q
Click & Drop still down for some? I can’t get access but notice some of you guys commenting that its back up??
Seller_bdSdLjti4IugQ
It’s moved now to a better “it’s not working” screen… so looks like they’re getting somewhere… 
Seller_KbS8F1HhbOckz
At least now it has a nice error message page. So that;s all good…
Seller_DJwE1RXTpAHPh
it’s back up but manifesting still disabled.
Seller_YE0MTF12CdRSH
I’m guessing orders marked as dispatched on the channel won’t import into click and drop?
