FBA doesn't reimburse service if they make an error?
Hello,
A customer contacted us saying that FBA sent him the wrong product, a completely unrelated product that we don't even sell.
He shared photos as proof.
He was refunded.
The fulfillment fee was 26$. This is obviously not about the loss on this order specifically, 26$ is such a tiny fraction. The goal is to point out the unfair policy.
I contacted Seller Support to obtain reimbursement of the FBA fee.
Seller Support : ''Hence FBA fee is non refundable when the service is done with our end even if it is delivered or incorrectly delivered.''
Case ID 15744957561. That is a ridiculous statement to make. ''The service was incorrectly done but it was done''"
So any fulfillment error (FBA) is at the seller's charge?
FBA doesn't reimburse service if they make an error?
Hello,
A customer contacted us saying that FBA sent him the wrong product, a completely unrelated product that we don't even sell.
He shared photos as proof.
He was refunded.
The fulfillment fee was 26$. This is obviously not about the loss on this order specifically, 26$ is such a tiny fraction. The goal is to point out the unfair policy.
I contacted Seller Support to obtain reimbursement of the FBA fee.
Seller Support : ''Hence FBA fee is non refundable when the service is done with our end even if it is delivered or incorrectly delivered.''
Case ID 15744957561. That is a ridiculous statement to make. ''The service was incorrectly done but it was done''"
So any fulfillment error (FBA) is at the seller's charge?
6 replies
Ricardo_Amazon
Hello @Seller_xJx7vH6fvZFD9,
Ricardo from Amazon here.
I've engaged our Escalations team to review if there is something we can do for you in this case. I appreciate your patience while we continue to investigate.
I will reply back as soon as I get a response.
