Primary email question
Hello Amazon Community,
I have received a review under Section 3, passed the video verification, and received an email requesting that I resubmit all documents. However, I didn’t have access to my primary email at the time, so I changed it and sent all the documents from the new primary email address.
My question is whether my new primary email is now associated with my account, and whether the inbound-appeals team is expecting documents from my old email address or the new one.
I have opened case 17130521191, question is pretty simple but I have not received any reply from the team throughout the entire day.
Thank you!
Primary email question
Hello Amazon Community,
I have received a review under Section 3, passed the video verification, and received an email requesting that I resubmit all documents. However, I didn’t have access to my primary email at the time, so I changed it and sent all the documents from the new primary email address.
My question is whether my new primary email is now associated with my account, and whether the inbound-appeals team is expecting documents from my old email address or the new one.
I have opened case 17130521191, question is pretty simple but I have not received any reply from the team throughout the entire day.
Thank you!
0 replies
Seller_YVJjn4roJOqpm
Usually you are fine as long as that e-mail is what is on the account, yes. It might take more than a day or two for that team to review what you sent in... especially if they have to do any type of verifications. How long ago did you send in the information?
April_Amazon
Hello @Seller_GQXKW6M6ACDq4,
Thank you for providing the case ID. With this information we are able to review your concerns with the appropriate teams.
You have received a response to the case you provided. The information has been received by the appeals and is currently under review. We appreciate your patience during the review period.
I hope this relieves your concerns about your appeal documents being received. If you need any additional assistance, please reach back out.
For future reference: Change login settings
The Forums and I are here to support you.
April
