Repeated Rejection of Valid IP Infringement Complaints (Account at Risk) through report a violation tool
We are contacting you with serious concern regarding the ongoing rejection of our trademark infringement complaints submitted through the Report a Violation tool. Over the last 6 months, we have filed 92 complaints, of which 61 have been rejected, with an overall acceptance rate of only 22%. As a result, we have now received multiple internal warnings that our brand protection tools are at risk of being revoked — a consequence that would be severely damaging to our legitimate brand enforcement operations on Amazon.
we have followed the route of escalating the complaints through Contact Us > Escalate previously submitted issue. , multiple times , however we get the same automated response when we try escalate it .
The core issue is that our valid complaints regarding unauthorized parallel imports are being automatically rejected with identical template responses, which mischaracterize the nature of our reports as “distribution agreement disputes.” This is factually and legally incorrect. We are not raising issues related to distribution. These complaints relate to trademark misuse via unauthorized regional imports, which under UK trademark law (Trade Marks Act 1994, Section 10) constitutes direct infringement.
Repeated Rejection of Valid IP Infringement Complaints (Account at Risk) through report a violation tool
We are contacting you with serious concern regarding the ongoing rejection of our trademark infringement complaints submitted through the Report a Violation tool. Over the last 6 months, we have filed 92 complaints, of which 61 have been rejected, with an overall acceptance rate of only 22%. As a result, we have now received multiple internal warnings that our brand protection tools are at risk of being revoked — a consequence that would be severely damaging to our legitimate brand enforcement operations on Amazon.
we have followed the route of escalating the complaints through Contact Us > Escalate previously submitted issue. , multiple times , however we get the same automated response when we try escalate it .
The core issue is that our valid complaints regarding unauthorized parallel imports are being automatically rejected with identical template responses, which mischaracterize the nature of our reports as “distribution agreement disputes.” This is factually and legally incorrect. We are not raising issues related to distribution. These complaints relate to trademark misuse via unauthorized regional imports, which under UK trademark law (Trade Marks Act 1994, Section 10) constitutes direct infringement.
0 replies
Sandy_Amazon
Hi @Seller_5jWIMzHU0Gb6K
My name is Sandy from the Community manager team.
Would you please provide me a few complaint IDs sent through Brand Registry just for me to align with you on the ASINs you are referring to?
I did check a few recent submissions and have some call outs.
Amazon's policies allow any seller to list items for sale on an ASIN so long as the intellectual property accurately represents the item being sold and has not been illegally reproduced. This includes intellectual property for which you are the rights owner. In addition, Amazon respects a manufacturer's right to enter into exclusive distribution agreements for its products. However, violations of such agreements do not constitute intellectual property rights infringement. As the enforcement of these agreements is a matter between the manufacturer and the retailers, it would not be appropriate for Amazon to assist in enforcement activities.
In the reports, you mention several times that they are "unauthorized sellers" but this is not enough proof for enforcement. You will need to state reasons on why and how (only using facts) of why the items are illegally reproduced.
I will wait for a few complaint IDs to check on the ASIN level, but I wanted to let you know roughly from my investigation.
best,
Sandy
