Amazon has marked my product as an Adult listing, and has said that they changed it to "False" but it still isn't showing up
Exactly as what the title says. Amazon has claimed that the product was originally set to Adult=TRUE, which should not have been the case and they have acknowledged it within my case. They also claim and say that they have set the change to make it Adult=FALSE and thus allow the product to be searchable. However when I call support they say that on their end, it is still showing as true.
Case ID: 15476521701
This really needs to be resolved immediately as my listing isn't showing up anywhere. The adult classification must be removed (as it was already confirmed as an error by seller support) and my listing must show up ASAP!! Please help!
Amazon has marked my product as an Adult listing, and has said that they changed it to "False" but it still isn't showing up
Exactly as what the title says. Amazon has claimed that the product was originally set to Adult=TRUE, which should not have been the case and they have acknowledged it within my case. They also claim and say that they have set the change to make it Adult=FALSE and thus allow the product to be searchable. However when I call support they say that on their end, it is still showing as true.
Case ID: 15476521701
This really needs to be resolved immediately as my listing isn't showing up anywhere. The adult classification must be removed (as it was already confirmed as an error by seller support) and my listing must show up ASAP!! Please help!
0 replies
Cooper_Amazon
Good Afternoon @Seller_g5hDRItMbFTzG,
I see that the team has raised a technical ticket to ensure this issue gets addressed as soon as possible. Please continue to monitor and follow up on CASE ID 15476521701 as you have been doing so.
Feel free to let us know if you still require assistance once the case closes out and we would be happy to figure out what next steps can be taken to help you out.
Have a great rest of the week and take care.
Sincerely, Cooper_Amazon
