Main image on new listings not appearing

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Seller_tLx8Dbnj2mlIb

Main image on new listings not appearing

Hello everyone as well as@Sarah_Amzn

Since 2nd May I have been having the same issue with a lot of new listings (but strangely not all) that I have tried to create: the main image refuses to appear on Amazon search even though it shows as being there on my end (when clicking the edit button)...

The issue also occurs when editing already existing listings but not as much...

Also it seems it doesn't affect images without writing on them as much but still is not like it usually is...

Found a thread meantioning this issue happening around 5 months ago (https://sellercentral.amazon.co.uk/seller-forums/discussions/t/a5e3101e-cb26-436d-b78d-ac7885c0d3e) but nothing more recent...

I was just wondering if anyone is currently having this issue or has had it recently or at at any time and if so how was it fixed?....

Any help would be greatly appreciated as this is affecting my sales whch is far more ideal...

@Sarah_Amznis there any chance you would hopefully be able to help me with this issue?... I'm thinking there must be a glitch as the issues are not consistent and overall they just make no sense...

Thank you

Ripley

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Sakura_Amazon_

Hello @Seller_tLx8Dbnj2mlIb,

This is Sakura from Amazon.

Did you contact Seller Support to try some troubleshooting steps with them? If yes, please share the case ID.

Also, do you have any error messages while uploading the image?

Unfortunately, the link to the thread doesn't load 🙁

Regards,

Sakura

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