Account Deactivated Due to Section 3 Issue
@Ezra_Amazon @Julia_Amazon @Sakura_Amazon_ @Sarah_Amzn @Simon_Amazon @Spencer_Amazon
@Winston_Amazon
Can someone from Amazon please help us?
Our account was deactivated 8 weeks ago and, I assume, we cannot get it re-activated because we are unable to provide an invoice dated in the last 365 days. We have provided invoices from 2015 and 2018 together with Amazon order numbers that confirm we have sold stock volumes in line with the quantifies of the ASIN we purchased.
The Brand stopped selling this ASIN in 2023 so it is impossible to obtain an invoice in the last 365 days
The Brand National Account Manager has provided an email stating:
"I can confirm that B****** and N** Limited purchased 20 of item F2CD000b06-E from us in
September 2015 via our official Distributor, ********* (Inv number Z050551) and a further 56
units in August 2018 (Inv number DB36418)
B****** and N** Limited are approved to sell B***** stock, on Amazon in Europe, that was purchased from us or our registered
distributors.
This item was declared No Longer Available (NLA) by Belkin UK in 2023 due to our range update at
that time."
Is the problem that AI picks up on the fact the two invoices we provide do not comply with the 365 day rule?
We have worked hard over the last 12 years delivering first class customer service. Can you help / guide us so we can continue please?
Thanks in advance
Deesale
Account Deactivated Due to Section 3 Issue
@Ezra_Amazon @Julia_Amazon @Sakura_Amazon_ @Sarah_Amzn @Simon_Amazon @Spencer_Amazon
@Winston_Amazon
Can someone from Amazon please help us?
Our account was deactivated 8 weeks ago and, I assume, we cannot get it re-activated because we are unable to provide an invoice dated in the last 365 days. We have provided invoices from 2015 and 2018 together with Amazon order numbers that confirm we have sold stock volumes in line with the quantifies of the ASIN we purchased.
The Brand stopped selling this ASIN in 2023 so it is impossible to obtain an invoice in the last 365 days
The Brand National Account Manager has provided an email stating:
"I can confirm that B****** and N** Limited purchased 20 of item F2CD000b06-E from us in
September 2015 via our official Distributor, ********* (Inv number Z050551) and a further 56
units in August 2018 (Inv number DB36418)
B****** and N** Limited are approved to sell B***** stock, on Amazon in Europe, that was purchased from us or our registered
distributors.
This item was declared No Longer Available (NLA) by Belkin UK in 2023 due to our range update at
that time."
Is the problem that AI picks up on the fact the two invoices we provide do not comply with the 365 day rule?
We have worked hard over the last 12 years delivering first class customer service. Can you help / guide us so we can continue please?
Thanks in advance
Deesale
0 replies
Seller_k2X0L9mVRT0pW
This is a duplicate thread from a couple of months ago.
The problem is that you cannot supply in-date invoices to prove authenticity as you appear to have bought the stock a few years ago?
Did you send a Plan of Action to admit fault and appeal the deactiviation?
Have you tried mediation?
