Unfair AZ claim Customer can't withdraw it
202-4127657-6797151
@Sakura_Amazon_ @Winston_Amazon @Spencer_Amazon @Simon_Amazon @Sarah_Amzn @Julia_Amazon @Ezra_Amazon
I buy shipping through Amazon page to be covered, order lost by Royal mail (absolutely out of my control)
Appeal rejected by AZ claim team even stated in Amazon rules: ''Purchasing labels with Amazon Buy Shipping provides benefits like account health protection, claims protection on late deliveries and more.''
Customer wanted to withdraw the claim, but she can not find the option (she wrote that it won't let her)
Can someone please help? I do not have problem refund the customer or send a replacement, but customer did not explain the situation and opened the AZ claim instead
0 replies
Julia_Amzn
Hello @Seller_wmRbFZGxTaeFy,
Hope you had a nice weekend!
Thank you for reaching out. Let me review your case and get back to you with the outcome. 😊
Best,
Julia.
Julia_Amzn
Hello again @Seller_wmRbFZGxTaeFy,
Order defect rate against your account for the claim associated with order 202-4127657-6797151 has been removed. The changes will reflect within 48 hours.
Waiting for your confirmation.😃
Cheers,
Julia.
