Lost units in shipment and acc deactivated
Hello,
I’m reaching out for advice regarding a serious issue with our Amazon account and inventory.
In one of our recent shipments to Amazon, over 100 units were reported missing. It seems these items may have been lost by Amazon. Unfortunately, shortly after this happened, our seller account was deactivated, and all cases related to the missing items were closed without resolution. We are currently unable to open any new cases to investigate this matter further.
While we are working to resolve the account deactivation, we are facing additional challenges:
Storage fees: Our inventory remains in Amazon’s warehouses but cannot be sold due to the account suspension. This is leading to ongoing storage fees, which we’d like to avoid.
Missing inventory: Since the account reactivation process is taking longer than expected (over a month already), we would like to track down the missing units and have all of our remaining inventory returned to our address in the meantime.
Has anyone faced a similar situation? How should we proceed to address the missing items, request inventory removal, and minimize storage fees while working on account reactivation?
Your insights and recommendations would be greatly appreciated.
Thank you!
Lost units in shipment and acc deactivated
Hello,
I’m reaching out for advice regarding a serious issue with our Amazon account and inventory.
In one of our recent shipments to Amazon, over 100 units were reported missing. It seems these items may have been lost by Amazon. Unfortunately, shortly after this happened, our seller account was deactivated, and all cases related to the missing items were closed without resolution. We are currently unable to open any new cases to investigate this matter further.
While we are working to resolve the account deactivation, we are facing additional challenges:
Storage fees: Our inventory remains in Amazon’s warehouses but cannot be sold due to the account suspension. This is leading to ongoing storage fees, which we’d like to avoid.
Missing inventory: Since the account reactivation process is taking longer than expected (over a month already), we would like to track down the missing units and have all of our remaining inventory returned to our address in the meantime.
Has anyone faced a similar situation? How should we proceed to address the missing items, request inventory removal, and minimize storage fees while working on account reactivation?
Your insights and recommendations would be greatly appreciated.
Thank you!
0 replies
Seller_75ewUHqqyoOs9
@Seller_gcyrWeX0mhAMj@Sandy_Amazon@CR_Amazon@Steve_Amazon@Quincy_Amazon@Micah_Amazon@Bryce_Amazon@Sandy_Amazon@Yvett_Amzn@Jadore_Amazon@Cooper_Amazon@Michelle_Amazon
Nano_Amazon
Hello @Seller_75ewUHqqyoOs9
Thanks for reaching out to Amazon Forums. I understand you're facing a complex situation with your account deactivation, missing inventory, and ongoing storage fees. To assist you more effectively, I need to review your account details. Could you please provide a case ID, it can be an older case ID, but it's necessary to identify your account and access the relevant information.
Once you provide a case ID, we can look into your specific situation and offer more tailored advice regarding your inventory concerns and account reactivation process.
Kind regards,
Nano
