accidental negetive feedback
i just have a negetive feedback where customer is saying to cancel one order as they put 2 orders accidently. item is just been despatched today and somehow their querry appear in a store feedback and this happened 3rd time in last one month or so as customer not sure how to contact us and end up leaving a bad review . i opened the case but amazon didnt remove the review , can anyone suggest what should i do
accidental negetive feedback
i just have a negetive feedback where customer is saying to cancel one order as they put 2 orders accidently. item is just been despatched today and somehow their querry appear in a store feedback and this happened 3rd time in last one month or so as customer not sure how to contact us and end up leaving a bad review . i opened the case but amazon didnt remove the review , can anyone suggest what should i do
0 replies
Seller_mS10UjVYuuGor
You may have been a little hasty with you're reply, quote:
"for God sake , please send us a message if you want us to cancel the order not a negetive feedback."
Customers will not understand the implications of one star review so may well have used it in an attempt to attract your attention. Even if you can't remove the feedback you can moderate your reply.
accidental negetive feedback
i just have a negetive feedback where customer is saying to cancel one order as they put 2 orders accidently. item is just been despatched today and somehow their querry appear in a store feedback and this happened 3rd time in last one month or so as customer not sure how to contact us and end up leaving a bad review . i opened the case but amazon didnt remove the review , can anyone suggest what should i do
accidental negetive feedback
i just have a negetive feedback where customer is saying to cancel one order as they put 2 orders accidently. item is just been despatched today and somehow their querry appear in a store feedback and this happened 3rd time in last one month or so as customer not sure how to contact us and end up leaving a bad review . i opened the case but amazon didnt remove the review , can anyone suggest what should i do
accidental negetive feedback
i just have a negetive feedback where customer is saying to cancel one order as they put 2 orders accidently. item is just been despatched today and somehow their querry appear in a store feedback and this happened 3rd time in last one month or so as customer not sure how to contact us and end up leaving a bad review . i opened the case but amazon didnt remove the review , can anyone suggest what should i do
0 replies
0 replies
Seller_mS10UjVYuuGor
You may have been a little hasty with you're reply, quote:
"for God sake , please send us a message if you want us to cancel the order not a negetive feedback."
Customers will not understand the implications of one star review so may well have used it in an attempt to attract your attention. Even if you can't remove the feedback you can moderate your reply.
Seller_mS10UjVYuuGor
You may have been a little hasty with you're reply, quote:
"for God sake , please send us a message if you want us to cancel the order not a negetive feedback."
Customers will not understand the implications of one star review so may well have used it in an attempt to attract your attention. Even if you can't remove the feedback you can moderate your reply.
Seller_mS10UjVYuuGor
You may have been a little hasty with you're reply, quote:
"for God sake , please send us a message if you want us to cancel the order not a negetive feedback."
Customers will not understand the implications of one star review so may well have used it in an attempt to attract your attention. Even if you can't remove the feedback you can moderate your reply.
