Coupons and Non Stacking
We opened case 16653263881 to address the issue we are having with coupons.
We have a Standard coupon running along with Subscribe n Save (SnS) and Reorder. All are non-stacking per the new option.
However, the Sns & Reorder were made before the Standard and are blocking the Standard coupon offer because the asins are overlapping.
My impression was that this was the point to "non-stacking". Customers would be presented with SnS coupons when looking to do a Subscription. When customers reordered they could choose that coupon and failing either one, see a Standard coupon offer.
How does this work then? Very Confused.
1 reply
Quincy_Amazon
Hello @Seller_AsBmHhxqVUsjp
Thank you for posting your inquiry to the Forums.
I looked into the case and see that accurate information was provided in the case. Please feel free to review the correspondence provided within for additional guidance.
I have included some help pages for your reference if needed:
If you still need additional assistance, you can contact an advertising support specialist directly in the Advertising Console Support Center. Please feel free to provide the related case ID number to this thread.
Regards,
Quincy_Amazon
