EMA3 refusing deliveries from K&N
What is going on at EMA3? We've had thousands of pounds of stock being turned away for weeks - K&N are Amazon's FBA chosen courier for this shipment but they seem to be having some sort of stand-off disagreement. Whilst they bicker, we are losing our entire Amazon business.
I emailed Jeff Bezos (!) and all I got was some girl from the escalation team who couldn't even find our ongoing case id online and gave me two different, invalid case numbers. Incompetent!
How do we get this escalated to someone who can actually help?
EMA3 refusing deliveries from K&N
What is going on at EMA3? We've had thousands of pounds of stock being turned away for weeks - K&N are Amazon's FBA chosen courier for this shipment but they seem to be having some sort of stand-off disagreement. Whilst they bicker, we are losing our entire Amazon business.
I emailed Jeff Bezos (!) and all I got was some girl from the escalation team who couldn't even find our ongoing case id online and gave me two different, invalid case numbers. Incompetent!
How do we get this escalated to someone who can actually help?
0 replies
JiAlex_Amazon
@Seller_5GkhoXC9JI5aD
Following up on your post. Could you provide me with the case created related to this matter with our Seller Support team? So I can review and provide you with assistance.
-JiAlex
