Shipping Labels Cut in Half when Printing and Invoice page Missing
Today when I went to create labels for FBM orders... When I save as PDF on my desktop then print to my Rollo Thermal Printer, they are being cut in half once printed... The invoice page is missing as well after I saved it as pdf, there is no 2nd page. Everything has been fine for over 1 year now. Anyone have any suggestions to fix this?
When i go download the Rollo Test Label - it works just fine when I print it... It seems once I download labels from Amazon FBM orders to pdf on my desktop and print on my Rollo something isn't right...
Shipping Labels Cut in Half when Printing and Invoice page Missing
Today when I went to create labels for FBM orders... When I save as PDF on my desktop then print to my Rollo Thermal Printer, they are being cut in half once printed... The invoice page is missing as well after I saved it as pdf, there is no 2nd page. Everything has been fine for over 1 year now. Anyone have any suggestions to fix this?
When i go download the Rollo Test Label - it works just fine when I print it... It seems once I download labels from Amazon FBM orders to pdf on my desktop and print on my Rollo something isn't right...
0 replies
Jameson_Amazon
Hi @Seller_eqcCAsZW0nCh7,
Thank you for reaching out on the Seller Forums!
I'm just coming across this thread and wanted to check in with you, have you since been able to successfully print your labels?
If you're still running into this issue, I would recommend reading through this help page for some troubleshooting steps.
If those steps do not help, I would encourage you to open a case with Seller Support so that team can take a further look into your account. Once you open that case, please send me the case ID and I'd be happy to monitor the correspondence and provide additional assistance if needed!
Thanks again,
Jameson
