Amazon Premium Shipping Eligibility
Just been emailed by Amazon to say my account has gone below the 97% on time delivery rate to offer premium shipping.
Asked me to submit an action plan stating yada yada yada.
Checked my metrics and low and behold I have never been below 97% (Apart from August last year, have no idea what happened there!)
Spoke to Amazon on the good ole telephone who advised they could not help because they do not have the required tools.
Opened a case up and they just sent the same response saying I need to do an action plan.
– Selling on Amazon for at least 90 days.
– An order count greater than or equal to 10 orders in the past 30 days across all shipping options.
– An on-time delivery score greater than or equal to 97%.
Help?!
Amazon Premium Shipping Eligibility
Just been emailed by Amazon to say my account has gone below the 97% on time delivery rate to offer premium shipping.
Asked me to submit an action plan stating yada yada yada.
Checked my metrics and low and behold I have never been below 97% (Apart from August last year, have no idea what happened there!)
Spoke to Amazon on the good ole telephone who advised they could not help because they do not have the required tools.
Opened a case up and they just sent the same response saying I need to do an action plan.
– Selling on Amazon for at least 90 days.
– An order count greater than or equal to 10 orders in the past 30 days across all shipping options.
– An on-time delivery score greater than or equal to 97%.
Help?!
0 replies
Seller_AeSYBToQ271lM
Its the metric on your first screenshot which is the issue. It’s below 97% for premium deliveries. You’d need to submit a plan of action against this. If you search on the forum Kika has some examples that can be used.
Seller_SlXZyY9vz3zbX
Or wait until the late delivery drops off the metrics. Emailing Seller Performance is a waste of time - unless you like being brick walled and pulling your hair out. The first time we had this issue I received a different response each time and none of them were helpful.
Seller_dIr6C90Nwx99b
It doesn’t say in their metrics that it is for premium deliveries only. It says:
– Selling on Amazon for at least 90 days.
– An order count greater than or equal to 10 orders in the past 30 days across all shipping options.
– An on-time delivery score greater than or equal to 97%
I meet that criteria?
Seller_dIr6C90Nwx99b
Ok, another question. (Thanks for being helpful)
When I am eligible again, will it automatically place it on there for me?
It says “We will exclude Seller-Fulfilled Prime orders from the evaluation. Seller-Fulfilled Prime Orders will be evaluated separately as mentioned on Seller-Fulfilled Prime help page”
However my seller fulfilled prime listings are adding an extra day on for delivery.
For example ASIN: B07GXJNPS2 which is mine states delivery will be by Tuesday.
However ASIN: B07R54V9PK (not mine) states it will be there by Monday.
So if they say that the SFP listings will be evaluated separately why is it adding an extra day on for delivery?
Seller_j4qOx3FnSoENm
We’ve currently lost our (although no plan of action has been asked for) so just waiting for it to drop off.
The issue was I was trying to save money by having the 2 Day premium set as using RM Tracked 48 which in theory should of been fine but we’ve got 3 late deliveries on it , so I’ve changed that over to RM 24 Tracked and then 1 Day premium as RM special delivery.
Seller_dIr6C90Nwx99b
I know this wont help whatsoever. But it made me feel better inside at 23:45 on a Thursday evening after battling with Amazon all day…
Greetings from Transit Parts Seller Support.
Yet again I will not listen to you and post a bad response without looking at the message.
My on time shipment metric is 97.9 please check the screen shots. Please send us a plan of action that includes the route cause of why you cannot read my messages.
Plans of action should be sent to amazon@companyemail.com
Please let us know how we did (but we won’t listen to you)
Were you satisfied with the support provided?
No
Nope
We didnt even read it
We didnt even listen
