Failed verification process- no reply and explanation from Amazon
We have been informed that our account failed the KYC verification process, but we were not provided with the specific reason for the failure.Amazon correspondence during the process was very confusing, we received 3 different e-mails asking different documents. Amazon support told us to send email to seller-verification-enquiry@amazon.co.uk to restart verification but after 3 days we still did not receive any reply from that e-mail address. What shall we do?
Failed verification process- no reply and explanation from Amazon
We have been informed that our account failed the KYC verification process, but we were not provided with the specific reason for the failure.Amazon correspondence during the process was very confusing, we received 3 different e-mails asking different documents. Amazon support told us to send email to seller-verification-enquiry@amazon.co.uk to restart verification but after 3 days we still did not receive any reply from that e-mail address. What shall we do?
0 replies
Rachelle_Amazon
Hi @Seller_WXJsMs2kCn4ow,
you should have received a notification explaining what documentation was rejected and also mentioning what documentation is accepted instead.
Have you checked for this?
Best Regards
Rachelle
