from Amazon Seller Support
Dear Amazon team, I’m writing to express my frustration regarding the recent deactivation of my Amazon Seller account in the US.I previously had a seller account in Spain, but it was never active and has already been deactivated. The US account is the only active account I have, yet it was recently suspended due to alleged multiple accounts. I submitted a form explaining the situation, but I haven’t received any response since Monday.I’ve tried every possible contact method, and unfortunately, some calls have been abruptly ended by support agents, which I find unprofessional. Yesterday, I was even charged the monthly fee for a deactivated account, adding to my frustration.Please review my case and contact me as soon as possible. I’ve provided all necessary details and just want to resolve this quickly and fairly.Thank you for your time and understanding.
from Amazon Seller Support
Dear Amazon team, I’m writing to express my frustration regarding the recent deactivation of my Amazon Seller account in the US.I previously had a seller account in Spain, but it was never active and has already been deactivated. The US account is the only active account I have, yet it was recently suspended due to alleged multiple accounts. I submitted a form explaining the situation, but I haven’t received any response since Monday.I’ve tried every possible contact method, and unfortunately, some calls have been abruptly ended by support agents, which I find unprofessional. Yesterday, I was even charged the monthly fee for a deactivated account, adding to my frustration.Please review my case and contact me as soon as possible. I’ve provided all necessary details and just want to resolve this quickly and fairly.Thank you for your time and understanding.
0 replies
Emet_Amazon
Hello @Seller_pz1H3xvL7orwq,
Thank you for posting your concerns with a multiple account policy violation.
As you've mentioned in your post, you did have another account in Spain. The question I have is if you have ever created a new store to sell in Spain, or if you applied to sell globally under the same Account? When you received you performance notification did you recognize the associated store?
Based off your situation, if you are the owner of this other store we will require that store to be reinstated first, can you advise on why that store was deactivated? Can you clarify exactly what you provided thus far to appeal the situation?
Typically, when it comes to a multiple account policy violation, we provide a few paths to resolve the situation, but in your specific scenario the associated store needs to be in an active status to resolve this issue. Do you have access to the store you mentioned? As a final question on this statement, how many times have you appealed? Some situations where repeated or invalid incorrect information is provided, we may not respond further.
I would suggest also reviewing a few posts I created on this subject, including our global account and secondary account issues.
I do appreciate you sharing your experience with our support teams. I have shared your feedback on the situation with the appropriate teams, so we can continue to improve our processes and communication.
I look forward to what additional information you can provide on the situation. The forums community and I are here to support you. Please let us know how we can help you from this point forward.
Emet.
