[Voice of Customer] How to improve POOR ASIN
Hello everyone,
Just today i went to the TAB availabe under performance menu bar named as Voice of Customer.
There i saw one of my ASIN feedback as given as poor.
Comments by amazon were:
This offer may be closed soon due to negative customer experiences. Review your recent NCX feedback below and take action to improve this product or listing.
I am unable to find the customers who provided such feedback.
Any one who can help with this matter?
Kind Regards
[Voice of Customer] How to improve POOR ASIN
Hello everyone,
Just today i went to the TAB availabe under performance menu bar named as Voice of Customer.
There i saw one of my ASIN feedback as given as poor.
Comments by amazon were:
This offer may be closed soon due to negative customer experiences. Review your recent NCX feedback below and take action to improve this product or listing.
I am unable to find the customers who provided such feedback.
Any one who can help with this matter?
Kind Regards
0 replies
Seller_xXyZP9SNZrFBm
You cant find the individual customer, they are anonymous feedback to Amazon support/when refund applied for.
The NCE (Experience should be E, not X !!!) is an overview of comments/service levels relating to the item to give an indication of how to improve the offering. Its not there to correct passed issues, but to prevent future ones
Seller_esvgLzKXw2YAl
There should be some feedback within the dashboard.
Go to the specific ASIN.
I keep getting one in particular for not receiving the right item, it only takes one or two of these, but when Amazon are sending them out, what can you do??? 
Seller_LKjg1QRrO36Yq
Isn’t ‘Voice of Customer’ based on customer reviews rather than seller feedback?
For BMVD sellers it’s almost completely pointless. In 99% of cases, we do not own the brand - that’s the publisher. We also have no direct control over Product Details.
It’s one of the most glaring examples of the lack of joined-up thinking on Amazon. It apparently stems from the push to treat everything as ‘product’ owned by sellers.
Seller_yuLL4hqU3QyQB
You are totally screwed, amazon re-sold an item a customer had returned scratched. The next customer said it was second hand and amazon closed the listing and warned me if I sold second hand products again they may remove me from amazon. I protested that is was FBA and they that had sold it a second time and so they got really abusive and wouldn’t change their opinion. I should have said I was a silly little person who made a mistake and accidentally sent a used one and then they would probably have reinstated it. You have to grovel sincerely if they make a mistake, having run my own successful business for 35 years I find this galling! I am always the looser by trying to seek the truth though, they do not want that, they want lots of grovelling!
Seller_n33KwLeg9XOvi
https://sellercentral.amazon.co.uk/gp/help/GRTPNYUAU5EQ9RGU
(login maybe required if your Seller Central session has timed out)
Seller_ZEdxNAkdrLlm6
Hello @sellerof2020,
I understand that you did received a negative feedback on a particular ASIN.
As in the voice of customer you will be able to see the reason why you got those complaints and you can review it by clicking on ‘See details’ on the right hand side beside the column of ‘Customer Experience (CX) Health’.
As Amazon will not be providing with the Order IDs. Requesting you to look into your feedbacks, AtoZ Claims, Buyer – Seller communications and your reviews as well.
We strongly recommend to review the reasons behind the feedback raised by the buyer and work around for its resolution and if you think that the feedback you have received is violating the Amazon policy you can request for a feedback removal.
You can refer to this link: https://sellercentral.amazon.in/gp/help/help.html?itemID=20231&
Hope this answers your query.
Regards,
Harleen
Seller_TseabyX1MfHTH
I actually had one of mine shut down. Had 4 customers state that they received wrong items, they didn’t, they ordered incorrectly and received correct items. Eventhough this was 4 out of 500 my listing was deleted.
The aim of the game here is to find out why those customers were able to order incorrectly and as a seller make our listings more “fool proof” for lack of better word.
There’s no real way of improving your listing, other than making sure your are doing everything you can to make things easy for the customer.
Unfortunately after only 4 negative experiences amazon deleted our listing.
I can also confirm that there was no subsequent negative effect on our account, just the one listing that was deleted.
Hope that’s of some help.
