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Seller_BskAWz9WZIN6V

Amazon claiming Shortage Claim

Amazon has filed for Shortage claims, we go in to dispute them because we have proof we sent the items via the BOL. When I do the dispute they deny it and do not have answers for the money they owe us. The first line of my 3000 line sheet of money owe is $44k alone.

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Seller_BskAWz9WZIN6V

Amazon claiming Shortage Claim

Amazon has filed for Shortage claims, we go in to dispute them because we have proof we sent the items via the BOL. When I do the dispute they deny it and do not have answers for the money they owe us. The first line of my 3000 line sheet of money owe is $44k alone.

Manage Inventory
Tags:Missing
20
21 views
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Reply
7 replies
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Topher_Amazon
In reply to: Seller_BskAWz9WZIN6V’s post

@Seller_BskAWz9WZIN6V are you able to share the case number(s) associated for me to look into?

Topher

10
user profile
Topher_Amazon
In reply to: Seller_BskAWz9WZIN6V’s post

@Seller_BskAWz9WZIN6V, sincere apologies here but I'm having some trouble finding the case, can you confirm that is a seller support case and which marketplace?

Topher

10
user profile
Seller_BskAWz9WZIN6V
In reply to: Topher_Amazon’s post

ID 15178146571

ID 15159118791

ID 15159234211

I have uploaded the documents as well for action required in FBA and they tell me they do not support those documents. They are the BOL and the packing slip the ONLY two documents anyone should need to confirm this was loaded and shipped.

10
user profile
Jameson_Amazon
In reply to: Seller_BskAWz9WZIN6V’s post

Hi @Seller_BskAWz9WZIN6V,

Thank you for your patience! I wanted to jump in here to provide some additional assistance.

Please note that in order for your proof of ownership to be accepted, the document must be the original invoice from the supplier or manufacturer and must include the following information:

  • The date of purchase/packing
  • Product name
  • Quantity
  • A signed packing slip if you are the manufacturer with the shipment or purchase order ID
  • An invoice from a supplier including the full name and address of the invoice issuer and of the purchaser

Additionally, your bill of lading must include:

  • The number of boxes in the shipment
  • The total weight when picked up by the carrier
  • An Amazon stamp confirming the shipment was received and signed for at the fulfillment center

For more information on the shipment investigation process, I would recommend reading through the following resources:

In order to move forward with an investigation, please confirm that you are sending the proper documents that contain all of the above information. If you're still running into this situation after doing so, please reach back out to me in this thread!

Thanks again,

Jameson

00
user profile
Seller_TCmwgy2nlLx0C
In reply to: Seller_BskAWz9WZIN6V’s post

We run into the same exact issues constantly. However, it seems like Amazon has a lock down on making it seem like there's 'not really any others with the same issue'. Sure, sure Amazon, just make sure to keep a fire extinguisher handy cause your pants keep catching.

10
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Seller_BskAWz9WZIN6V

Amazon claiming Shortage Claim

Amazon has filed for Shortage claims, we go in to dispute them because we have proof we sent the items via the BOL. When I do the dispute they deny it and do not have answers for the money they owe us. The first line of my 3000 line sheet of money owe is $44k alone.

21 views
7 replies
Manage Inventory
Tags:Missing
20
Reply
user profile
Seller_BskAWz9WZIN6V

Amazon claiming Shortage Claim

Amazon has filed for Shortage claims, we go in to dispute them because we have proof we sent the items via the BOL. When I do the dispute they deny it and do not have answers for the money they owe us. The first line of my 3000 line sheet of money owe is $44k alone.

Manage Inventory
Tags:Missing
20
21 views
7 replies
Reply
user profile

Amazon claiming Shortage Claim

by Seller_BskAWz9WZIN6V

Amazon has filed for Shortage claims, we go in to dispute them because we have proof we sent the items via the BOL. When I do the dispute they deny it and do not have answers for the money they owe us. The first line of my 3000 line sheet of money owe is $44k alone.

Manage Inventory
Tags:Missing
20
21 views
7 replies
Reply
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Topher_Amazon
In reply to: Seller_BskAWz9WZIN6V’s post

@Seller_BskAWz9WZIN6V are you able to share the case number(s) associated for me to look into?

Topher

10
user profile
Topher_Amazon
In reply to: Seller_BskAWz9WZIN6V’s post

@Seller_BskAWz9WZIN6V, sincere apologies here but I'm having some trouble finding the case, can you confirm that is a seller support case and which marketplace?

Topher

10
user profile
Seller_BskAWz9WZIN6V
In reply to: Topher_Amazon’s post

ID 15178146571

ID 15159118791

ID 15159234211

I have uploaded the documents as well for action required in FBA and they tell me they do not support those documents. They are the BOL and the packing slip the ONLY two documents anyone should need to confirm this was loaded and shipped.

10
user profile
Jameson_Amazon
In reply to: Seller_BskAWz9WZIN6V’s post

Hi @Seller_BskAWz9WZIN6V,

Thank you for your patience! I wanted to jump in here to provide some additional assistance.

Please note that in order for your proof of ownership to be accepted, the document must be the original invoice from the supplier or manufacturer and must include the following information:

  • The date of purchase/packing
  • Product name
  • Quantity
  • A signed packing slip if you are the manufacturer with the shipment or purchase order ID
  • An invoice from a supplier including the full name and address of the invoice issuer and of the purchaser

Additionally, your bill of lading must include:

  • The number of boxes in the shipment
  • The total weight when picked up by the carrier
  • An Amazon stamp confirming the shipment was received and signed for at the fulfillment center

For more information on the shipment investigation process, I would recommend reading through the following resources:

In order to move forward with an investigation, please confirm that you are sending the proper documents that contain all of the above information. If you're still running into this situation after doing so, please reach back out to me in this thread!

Thanks again,

Jameson

00
user profile
Seller_TCmwgy2nlLx0C
In reply to: Seller_BskAWz9WZIN6V’s post

We run into the same exact issues constantly. However, it seems like Amazon has a lock down on making it seem like there's 'not really any others with the same issue'. Sure, sure Amazon, just make sure to keep a fire extinguisher handy cause your pants keep catching.

10
Follow this discussion to be notified of new activity
user profile
Topher_Amazon
In reply to: Seller_BskAWz9WZIN6V’s post

@Seller_BskAWz9WZIN6V are you able to share the case number(s) associated for me to look into?

Topher

10
user profile
Topher_Amazon
In reply to: Seller_BskAWz9WZIN6V’s post

@Seller_BskAWz9WZIN6V are you able to share the case number(s) associated for me to look into?

Topher

10
Reply
user profile
Topher_Amazon
In reply to: Seller_BskAWz9WZIN6V’s post

@Seller_BskAWz9WZIN6V, sincere apologies here but I'm having some trouble finding the case, can you confirm that is a seller support case and which marketplace?

Topher

10
user profile
Topher_Amazon
In reply to: Seller_BskAWz9WZIN6V’s post

@Seller_BskAWz9WZIN6V, sincere apologies here but I'm having some trouble finding the case, can you confirm that is a seller support case and which marketplace?

Topher

10
Reply
user profile
Seller_BskAWz9WZIN6V
In reply to: Topher_Amazon’s post

ID 15178146571

ID 15159118791

ID 15159234211

I have uploaded the documents as well for action required in FBA and they tell me they do not support those documents. They are the BOL and the packing slip the ONLY two documents anyone should need to confirm this was loaded and shipped.

10
user profile
Seller_BskAWz9WZIN6V
In reply to: Topher_Amazon’s post

ID 15178146571

ID 15159118791

ID 15159234211

I have uploaded the documents as well for action required in FBA and they tell me they do not support those documents. They are the BOL and the packing slip the ONLY two documents anyone should need to confirm this was loaded and shipped.

10
Reply
user profile
Jameson_Amazon
In reply to: Seller_BskAWz9WZIN6V’s post

Hi @Seller_BskAWz9WZIN6V,

Thank you for your patience! I wanted to jump in here to provide some additional assistance.

Please note that in order for your proof of ownership to be accepted, the document must be the original invoice from the supplier or manufacturer and must include the following information:

  • The date of purchase/packing
  • Product name
  • Quantity
  • A signed packing slip if you are the manufacturer with the shipment or purchase order ID
  • An invoice from a supplier including the full name and address of the invoice issuer and of the purchaser

Additionally, your bill of lading must include:

  • The number of boxes in the shipment
  • The total weight when picked up by the carrier
  • An Amazon stamp confirming the shipment was received and signed for at the fulfillment center

For more information on the shipment investigation process, I would recommend reading through the following resources:

In order to move forward with an investigation, please confirm that you are sending the proper documents that contain all of the above information. If you're still running into this situation after doing so, please reach back out to me in this thread!

Thanks again,

Jameson

00
user profile
Jameson_Amazon
In reply to: Seller_BskAWz9WZIN6V’s post

Hi @Seller_BskAWz9WZIN6V,

Thank you for your patience! I wanted to jump in here to provide some additional assistance.

Please note that in order for your proof of ownership to be accepted, the document must be the original invoice from the supplier or manufacturer and must include the following information:

  • The date of purchase/packing
  • Product name
  • Quantity
  • A signed packing slip if you are the manufacturer with the shipment or purchase order ID
  • An invoice from a supplier including the full name and address of the invoice issuer and of the purchaser

Additionally, your bill of lading must include:

  • The number of boxes in the shipment
  • The total weight when picked up by the carrier
  • An Amazon stamp confirming the shipment was received and signed for at the fulfillment center

For more information on the shipment investigation process, I would recommend reading through the following resources:

In order to move forward with an investigation, please confirm that you are sending the proper documents that contain all of the above information. If you're still running into this situation after doing so, please reach back out to me in this thread!

Thanks again,

Jameson

00
Reply
user profile
Seller_TCmwgy2nlLx0C
In reply to: Seller_BskAWz9WZIN6V’s post

We run into the same exact issues constantly. However, it seems like Amazon has a lock down on making it seem like there's 'not really any others with the same issue'. Sure, sure Amazon, just make sure to keep a fire extinguisher handy cause your pants keep catching.

10
user profile
Seller_TCmwgy2nlLx0C
In reply to: Seller_BskAWz9WZIN6V’s post

We run into the same exact issues constantly. However, it seems like Amazon has a lock down on making it seem like there's 'not really any others with the same issue'. Sure, sure Amazon, just make sure to keep a fire extinguisher handy cause your pants keep catching.

10
Reply
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