Shouldn't this feedback be removed?
@Maja_Amazon @Spencer_Amazon @Winston_Amazon @Julia_Amazon @Sakura_Amazon_ @Simon_Amazon
A customer left a feedback saying "The password we have set will not open please advise how to open. On your instructions there is no groove on the side disc to match up." She said she could not find the groove on the password lock book. I've already contacted him. This is purely customer feedback. Please help to remove it,
This is the order ID: 205-8107693-0068312
Shouldn't this feedback be removed?
@Maja_Amazon @Spencer_Amazon @Winston_Amazon @Julia_Amazon @Sakura_Amazon_ @Simon_Amazon
A customer left a feedback saying "The password we have set will not open please advise how to open. On your instructions there is no groove on the side disc to match up." She said she could not find the groove on the password lock book. I've already contacted him. This is purely customer feedback. Please help to remove it,
This is the order ID: 205-8107693-0068312
0 replies
Seller_ICmncb5L55LQi
@Sarah_Amzn Could you please help me look at this feedback? Thank you so much.
Angie_Amazon
Hello @Seller_ICmncb5L55LQi,
I'm Angie, part of the UK forum community. It's a pleasure to greet you.
I was able to review the feedback for the order provided and it cannot be removed since it is not a product review.
The buyer is asking for assistance on how to resolve the password set up. In this case, you did good by contacting the buyer.
My recommendation if you want this feedback removed is to help the buyer and ask them to remove the feedback comment.
Best regards,
Angie 🌼
