Charge Method Issues: Debit Card Suddenly Not Accepted After Renewal
My charge method worked for several months after I renewed my card because it expired. Then, suddenly, I received a message that my charge method is not valid. I checked my details in the charge method section and ensured they are correct. I even updated them again, but they are still not accepted, even though I have waited 48 hours as suggested by other forum members.
I also read that some forum members say that a credit card is required, but I have been an experienced seller here on Amazon for over five years and have never been asked for a charge method other than a debit card. It very much depends on the country you are in, and I understood that both debit and credit cards are suitable for sellers from European Union member states.
I also contacted my bank to make sure the problem is not with my card settings. The bank confirmed that everything is fine on their end.
I don't know what to do now. I have been blocked for almost a month. Please help.
Charge Method Issues: Debit Card Suddenly Not Accepted After Renewal
My charge method worked for several months after I renewed my card because it expired. Then, suddenly, I received a message that my charge method is not valid. I checked my details in the charge method section and ensured they are correct. I even updated them again, but they are still not accepted, even though I have waited 48 hours as suggested by other forum members.
I also read that some forum members say that a credit card is required, but I have been an experienced seller here on Amazon for over five years and have never been asked for a charge method other than a debit card. It very much depends on the country you are in, and I understood that both debit and credit cards are suitable for sellers from European Union member states.
I also contacted my bank to make sure the problem is not with my card settings. The bank confirmed that everything is fine on their end.
I don't know what to do now. I have been blocked for almost a month. Please help.
48 replies
Seller_KlbXZHzQGSDZv
Which bank is the debit card issued to (some are valid some months and not others) Also as you mentioned Amazon prefer a credit card for taking your money sort of gaurantees you will pay it. Debit cards you can be out of money with.
Seller_N8sdIVWmCyj2a
hi, I stared a post about this about a month ago after having the same issue (I also just posted again asking for some help) I have also had no help whatsoever, very disappointing.
I’m assuming it’s a glitch
Every Monday I get a email telling me that my payment is on its way then I get a email telling me charge method is invalid. (It’s not)I have found if you re add the card it says it’s been verified but then it says your still locked out? After a few tries or re added the card the next morning it usually works again. It’s not great and very frustrating.
Seller_jZiG4OnY755i0
@Spencer_Amazon
Please could you look into this, I have been experiencing the same issue every time I make a disbursement. I have contacted seller support and opened numerous cases to address this issue but have always had irrelevant response from seller support!
Seller_pZPUigSoKl3Mk
Did you try another browser? I had a problem with Lloyds card and the problem was in incorrect redirection to Lloyds to confirm card
Spencer_Amazon
Hello @Seller_LZwpJ4i9SF48G, @Seller_N8sdIVWmCyj2a, @Seller_jZiG4OnY755i0,
I am Spencer with Amazon.
Do you have a case ID you can share with me so I can look into it?
Regards, Spencer
Seller_N8sdIVWmCyj2a
Thank you for finally getting back I’ve been having this problem for a month now.
Case IDs: 9815274472 and 9857482792
Seller support wasn’t much help the first time they told me it was an issue with my card or bank. It wasn’t as I checked with my bank and the second time I reported it they said the card was being verified. But neither time did they address why this was happening or that seems to be a glitch
Spencer_Amazon
Hello @Seller_jZiG4OnY755i0, @Seller_wAn7LAlr0jsID, @Seller_N8sdIVWmCyj2a,
I have contacted our partner team to look into this.
We will stay in touch.
Regards, Spencer
Seller_fXsPKITMnQkTY
I have the same problem. Just setting my business up and all marketplaces except uk accepted the business debit card and took the small amount of money out to do the verification. I asked seller support and they advised it has to be a cred card?
Seller_J2H5GprhaORbt
This happens all the time with my account , havre been on Amaon since the start and suddenly for no reaon the card is invalid ,
always request debit or credit card , but debit cards never work and nd rarely do my credit cards
Seller_N8sdIVWmCyj2a
any update @Spencer_Amazon
As like clockwork for the 5 week in a row my card has been listed as invalid when Amazon pushes my disbursement, received a email at 18:29pm to say my payment is on its way and then a email at 18:32pm with the usual “Action Required: Please Update Your Amazon Selling Account Credit Card”
Re added the card says it’s been verified but still can’t get into my account can see Amazon has also taken £1 from me as well for verification. I
Seller_HMiWF1hCW7oMZ
If I change my addres in the normal buyer account,will that also be changed in the seller's one? I thhink the issue is that the card registered address doesnt match the one in the seller's account.
Seller_wAn7LAlr0jsID
This is the exact same problem we have, if it's happening the same way to your account and ours and many others that must mean something is wrong with the system.
Card is used in the UK no problem, EU marketplace countries the same card details get verified and then when payment disbursement happens we get “Action Required: Please Update Your Amazon Selling Account Credit Card”
Seller_N8sdIVWmCyj2a
it’s so frustrating it been going on for over a month now, the same thing every Monday then can’t get back into my account until Tuesday morning. It must be a system glitch.
Seller_N8sdIVWmCyj2a
@Spencer_Amazon please any update? this has happened again to me again tonight, this is really frustrating it has been over a month in fact 6 weeks in a row with no help or fix, and have seen many other sellers facing the same issue with this glitch.
Seller_LZwpJ4i9SF48G
@Seller_N8sdIVWmCyj2a @Seller_jZiG4OnY755i0@Seller_wAn7LAlr0jsID@Seller_J2H5GprhaORbt
Do you currently have, or have you ever had, an active Mexico marketplace? I tried to restore the card data by selecting the US marketplace, but I received an email from Amazon Mexico in Spanish stating they were unable to verify my payment method.
Maybe we need to delete the Mexico marketplace? I don't even use it and I have the status set to 'Vacation' there.
Message from mx marketplace:
Seller_Q2US1Dz0A6o2M
Did anyone work this out? iv been a seller for over a decade. all of a sudden amazon decided my sanander card wasnt valid despite it being used for months before this. i tried reentering it but nothing. its defiantley correct details, in date valid card. but no matter what i try it doesnt work.
i contacted their support who told me to clear all cache (i already had but did again anyway) no luck
then to try on firefox exactly the same outcome.
they then said it must be the banks problem. iv chekced with them, nothing wrong at all. theyve sent me a new card just to be sure and low and behold it still doesnt work!
this is clearly an amazon problem but they dont seem to care. did anyone come up with anything?
Charge Method Issues: Debit Card Suddenly Not Accepted After Renewal
My charge method worked for several months after I renewed my card because it expired. Then, suddenly, I received a message that my charge method is not valid. I checked my details in the charge method section and ensured they are correct. I even updated them again, but they are still not accepted, even though I have waited 48 hours as suggested by other forum members.
I also read that some forum members say that a credit card is required, but I have been an experienced seller here on Amazon for over five years and have never been asked for a charge method other than a debit card. It very much depends on the country you are in, and I understood that both debit and credit cards are suitable for sellers from European Union member states.
I also contacted my bank to make sure the problem is not with my card settings. The bank confirmed that everything is fine on their end.
I don't know what to do now. I have been blocked for almost a month. Please help.
Charge Method Issues: Debit Card Suddenly Not Accepted After Renewal
My charge method worked for several months after I renewed my card because it expired. Then, suddenly, I received a message that my charge method is not valid. I checked my details in the charge method section and ensured they are correct. I even updated them again, but they are still not accepted, even though I have waited 48 hours as suggested by other forum members.
I also read that some forum members say that a credit card is required, but I have been an experienced seller here on Amazon for over five years and have never been asked for a charge method other than a debit card. It very much depends on the country you are in, and I understood that both debit and credit cards are suitable for sellers from European Union member states.
I also contacted my bank to make sure the problem is not with my card settings. The bank confirmed that everything is fine on their end.
I don't know what to do now. I have been blocked for almost a month. Please help.
Charge Method Issues: Debit Card Suddenly Not Accepted After Renewal
My charge method worked for several months after I renewed my card because it expired. Then, suddenly, I received a message that my charge method is not valid. I checked my details in the charge method section and ensured they are correct. I even updated them again, but they are still not accepted, even though I have waited 48 hours as suggested by other forum members.
I also read that some forum members say that a credit card is required, but I have been an experienced seller here on Amazon for over five years and have never been asked for a charge method other than a debit card. It very much depends on the country you are in, and I understood that both debit and credit cards are suitable for sellers from European Union member states.
I also contacted my bank to make sure the problem is not with my card settings. The bank confirmed that everything is fine on their end.
I don't know what to do now. I have been blocked for almost a month. Please help.
48 replies
48 replies
Seller_KlbXZHzQGSDZv
Which bank is the debit card issued to (some are valid some months and not others) Also as you mentioned Amazon prefer a credit card for taking your money sort of gaurantees you will pay it. Debit cards you can be out of money with.
Seller_N8sdIVWmCyj2a
hi, I stared a post about this about a month ago after having the same issue (I also just posted again asking for some help) I have also had no help whatsoever, very disappointing.
I’m assuming it’s a glitch
Every Monday I get a email telling me that my payment is on its way then I get a email telling me charge method is invalid. (It’s not)I have found if you re add the card it says it’s been verified but then it says your still locked out? After a few tries or re added the card the next morning it usually works again. It’s not great and very frustrating.
Seller_jZiG4OnY755i0
@Spencer_Amazon
Please could you look into this, I have been experiencing the same issue every time I make a disbursement. I have contacted seller support and opened numerous cases to address this issue but have always had irrelevant response from seller support!
Seller_pZPUigSoKl3Mk
Did you try another browser? I had a problem with Lloyds card and the problem was in incorrect redirection to Lloyds to confirm card
Spencer_Amazon
Hello @Seller_LZwpJ4i9SF48G, @Seller_N8sdIVWmCyj2a, @Seller_jZiG4OnY755i0,
I am Spencer with Amazon.
Do you have a case ID you can share with me so I can look into it?
Regards, Spencer
Seller_N8sdIVWmCyj2a
Thank you for finally getting back I’ve been having this problem for a month now.
Case IDs: 9815274472 and 9857482792
Seller support wasn’t much help the first time they told me it was an issue with my card or bank. It wasn’t as I checked with my bank and the second time I reported it they said the card was being verified. But neither time did they address why this was happening or that seems to be a glitch
Spencer_Amazon
Hello @Seller_jZiG4OnY755i0, @Seller_wAn7LAlr0jsID, @Seller_N8sdIVWmCyj2a,
I have contacted our partner team to look into this.
We will stay in touch.
Regards, Spencer
Seller_fXsPKITMnQkTY
I have the same problem. Just setting my business up and all marketplaces except uk accepted the business debit card and took the small amount of money out to do the verification. I asked seller support and they advised it has to be a cred card?
Seller_J2H5GprhaORbt
This happens all the time with my account , havre been on Amaon since the start and suddenly for no reaon the card is invalid ,
always request debit or credit card , but debit cards never work and nd rarely do my credit cards
Seller_N8sdIVWmCyj2a
any update @Spencer_Amazon
As like clockwork for the 5 week in a row my card has been listed as invalid when Amazon pushes my disbursement, received a email at 18:29pm to say my payment is on its way and then a email at 18:32pm with the usual “Action Required: Please Update Your Amazon Selling Account Credit Card”
Re added the card says it’s been verified but still can’t get into my account can see Amazon has also taken £1 from me as well for verification. I
Seller_HMiWF1hCW7oMZ
If I change my addres in the normal buyer account,will that also be changed in the seller's one? I thhink the issue is that the card registered address doesnt match the one in the seller's account.
Seller_wAn7LAlr0jsID
This is the exact same problem we have, if it's happening the same way to your account and ours and many others that must mean something is wrong with the system.
Card is used in the UK no problem, EU marketplace countries the same card details get verified and then when payment disbursement happens we get “Action Required: Please Update Your Amazon Selling Account Credit Card”
Seller_N8sdIVWmCyj2a
it’s so frustrating it been going on for over a month now, the same thing every Monday then can’t get back into my account until Tuesday morning. It must be a system glitch.
Seller_N8sdIVWmCyj2a
@Spencer_Amazon please any update? this has happened again to me again tonight, this is really frustrating it has been over a month in fact 6 weeks in a row with no help or fix, and have seen many other sellers facing the same issue with this glitch.
Seller_LZwpJ4i9SF48G
@Seller_N8sdIVWmCyj2a @Seller_jZiG4OnY755i0@Seller_wAn7LAlr0jsID@Seller_J2H5GprhaORbt
Do you currently have, or have you ever had, an active Mexico marketplace? I tried to restore the card data by selecting the US marketplace, but I received an email from Amazon Mexico in Spanish stating they were unable to verify my payment method.
Maybe we need to delete the Mexico marketplace? I don't even use it and I have the status set to 'Vacation' there.
Message from mx marketplace:
Seller_Q2US1Dz0A6o2M
Did anyone work this out? iv been a seller for over a decade. all of a sudden amazon decided my sanander card wasnt valid despite it being used for months before this. i tried reentering it but nothing. its defiantley correct details, in date valid card. but no matter what i try it doesnt work.
i contacted their support who told me to clear all cache (i already had but did again anyway) no luck
then to try on firefox exactly the same outcome.
they then said it must be the banks problem. iv chekced with them, nothing wrong at all. theyve sent me a new card just to be sure and low and behold it still doesnt work!
this is clearly an amazon problem but they dont seem to care. did anyone come up with anything?
Seller_KlbXZHzQGSDZv
Which bank is the debit card issued to (some are valid some months and not others) Also as you mentioned Amazon prefer a credit card for taking your money sort of gaurantees you will pay it. Debit cards you can be out of money with.
Seller_KlbXZHzQGSDZv
Which bank is the debit card issued to (some are valid some months and not others) Also as you mentioned Amazon prefer a credit card for taking your money sort of gaurantees you will pay it. Debit cards you can be out of money with.
Seller_N8sdIVWmCyj2a
hi, I stared a post about this about a month ago after having the same issue (I also just posted again asking for some help) I have also had no help whatsoever, very disappointing.
I’m assuming it’s a glitch
Every Monday I get a email telling me that my payment is on its way then I get a email telling me charge method is invalid. (It’s not)I have found if you re add the card it says it’s been verified but then it says your still locked out? After a few tries or re added the card the next morning it usually works again. It’s not great and very frustrating.
Seller_N8sdIVWmCyj2a
hi, I stared a post about this about a month ago after having the same issue (I also just posted again asking for some help) I have also had no help whatsoever, very disappointing.
I’m assuming it’s a glitch
Every Monday I get a email telling me that my payment is on its way then I get a email telling me charge method is invalid. (It’s not)I have found if you re add the card it says it’s been verified but then it says your still locked out? After a few tries or re added the card the next morning it usually works again. It’s not great and very frustrating.
Seller_jZiG4OnY755i0
@Spencer_Amazon
Please could you look into this, I have been experiencing the same issue every time I make a disbursement. I have contacted seller support and opened numerous cases to address this issue but have always had irrelevant response from seller support!
Seller_jZiG4OnY755i0
@Spencer_Amazon
Please could you look into this, I have been experiencing the same issue every time I make a disbursement. I have contacted seller support and opened numerous cases to address this issue but have always had irrelevant response from seller support!
Seller_pZPUigSoKl3Mk
Did you try another browser? I had a problem with Lloyds card and the problem was in incorrect redirection to Lloyds to confirm card
Seller_pZPUigSoKl3Mk
Did you try another browser? I had a problem with Lloyds card and the problem was in incorrect redirection to Lloyds to confirm card
Spencer_Amazon
Hello @Seller_LZwpJ4i9SF48G, @Seller_N8sdIVWmCyj2a, @Seller_jZiG4OnY755i0,
I am Spencer with Amazon.
Do you have a case ID you can share with me so I can look into it?
Regards, Spencer
Spencer_Amazon
Hello @Seller_LZwpJ4i9SF48G, @Seller_N8sdIVWmCyj2a, @Seller_jZiG4OnY755i0,
I am Spencer with Amazon.
Do you have a case ID you can share with me so I can look into it?
Regards, Spencer
Seller_N8sdIVWmCyj2a
Thank you for finally getting back I’ve been having this problem for a month now.
Case IDs: 9815274472 and 9857482792
Seller support wasn’t much help the first time they told me it was an issue with my card or bank. It wasn’t as I checked with my bank and the second time I reported it they said the card was being verified. But neither time did they address why this was happening or that seems to be a glitch
Seller_N8sdIVWmCyj2a
Thank you for finally getting back I’ve been having this problem for a month now.
Case IDs: 9815274472 and 9857482792
Seller support wasn’t much help the first time they told me it was an issue with my card or bank. It wasn’t as I checked with my bank and the second time I reported it they said the card was being verified. But neither time did they address why this was happening or that seems to be a glitch
Spencer_Amazon
Hello @Seller_jZiG4OnY755i0, @Seller_wAn7LAlr0jsID, @Seller_N8sdIVWmCyj2a,
I have contacted our partner team to look into this.
We will stay in touch.
Regards, Spencer
Spencer_Amazon
Hello @Seller_jZiG4OnY755i0, @Seller_wAn7LAlr0jsID, @Seller_N8sdIVWmCyj2a,
I have contacted our partner team to look into this.
We will stay in touch.
Regards, Spencer
Seller_fXsPKITMnQkTY
I have the same problem. Just setting my business up and all marketplaces except uk accepted the business debit card and took the small amount of money out to do the verification. I asked seller support and they advised it has to be a cred card?
Seller_fXsPKITMnQkTY
I have the same problem. Just setting my business up and all marketplaces except uk accepted the business debit card and took the small amount of money out to do the verification. I asked seller support and they advised it has to be a cred card?
Seller_J2H5GprhaORbt
This happens all the time with my account , havre been on Amaon since the start and suddenly for no reaon the card is invalid ,
always request debit or credit card , but debit cards never work and nd rarely do my credit cards
Seller_J2H5GprhaORbt
This happens all the time with my account , havre been on Amaon since the start and suddenly for no reaon the card is invalid ,
always request debit or credit card , but debit cards never work and nd rarely do my credit cards
Seller_N8sdIVWmCyj2a
any update @Spencer_Amazon
As like clockwork for the 5 week in a row my card has been listed as invalid when Amazon pushes my disbursement, received a email at 18:29pm to say my payment is on its way and then a email at 18:32pm with the usual “Action Required: Please Update Your Amazon Selling Account Credit Card”
Re added the card says it’s been verified but still can’t get into my account can see Amazon has also taken £1 from me as well for verification. I
Seller_N8sdIVWmCyj2a
any update @Spencer_Amazon
As like clockwork for the 5 week in a row my card has been listed as invalid when Amazon pushes my disbursement, received a email at 18:29pm to say my payment is on its way and then a email at 18:32pm with the usual “Action Required: Please Update Your Amazon Selling Account Credit Card”
Re added the card says it’s been verified but still can’t get into my account can see Amazon has also taken £1 from me as well for verification. I
Seller_HMiWF1hCW7oMZ
If I change my addres in the normal buyer account,will that also be changed in the seller's one? I thhink the issue is that the card registered address doesnt match the one in the seller's account.
Seller_HMiWF1hCW7oMZ
If I change my addres in the normal buyer account,will that also be changed in the seller's one? I thhink the issue is that the card registered address doesnt match the one in the seller's account.
Seller_wAn7LAlr0jsID
This is the exact same problem we have, if it's happening the same way to your account and ours and many others that must mean something is wrong with the system.
Card is used in the UK no problem, EU marketplace countries the same card details get verified and then when payment disbursement happens we get “Action Required: Please Update Your Amazon Selling Account Credit Card”
Seller_wAn7LAlr0jsID
This is the exact same problem we have, if it's happening the same way to your account and ours and many others that must mean something is wrong with the system.
Card is used in the UK no problem, EU marketplace countries the same card details get verified and then when payment disbursement happens we get “Action Required: Please Update Your Amazon Selling Account Credit Card”
Seller_N8sdIVWmCyj2a
it’s so frustrating it been going on for over a month now, the same thing every Monday then can’t get back into my account until Tuesday morning. It must be a system glitch.
Seller_N8sdIVWmCyj2a
it’s so frustrating it been going on for over a month now, the same thing every Monday then can’t get back into my account until Tuesday morning. It must be a system glitch.
Seller_N8sdIVWmCyj2a
@Spencer_Amazon please any update? this has happened again to me again tonight, this is really frustrating it has been over a month in fact 6 weeks in a row with no help or fix, and have seen many other sellers facing the same issue with this glitch.
Seller_N8sdIVWmCyj2a
@Spencer_Amazon please any update? this has happened again to me again tonight, this is really frustrating it has been over a month in fact 6 weeks in a row with no help or fix, and have seen many other sellers facing the same issue with this glitch.
Seller_LZwpJ4i9SF48G
@Seller_N8sdIVWmCyj2a @Seller_jZiG4OnY755i0@Seller_wAn7LAlr0jsID@Seller_J2H5GprhaORbt
Do you currently have, or have you ever had, an active Mexico marketplace? I tried to restore the card data by selecting the US marketplace, but I received an email from Amazon Mexico in Spanish stating they were unable to verify my payment method.
Maybe we need to delete the Mexico marketplace? I don't even use it and I have the status set to 'Vacation' there.
Message from mx marketplace:
Seller_LZwpJ4i9SF48G
@Seller_N8sdIVWmCyj2a @Seller_jZiG4OnY755i0@Seller_wAn7LAlr0jsID@Seller_J2H5GprhaORbt
Do you currently have, or have you ever had, an active Mexico marketplace? I tried to restore the card data by selecting the US marketplace, but I received an email from Amazon Mexico in Spanish stating they were unable to verify my payment method.
Maybe we need to delete the Mexico marketplace? I don't even use it and I have the status set to 'Vacation' there.
Message from mx marketplace:
Seller_Q2US1Dz0A6o2M
Did anyone work this out? iv been a seller for over a decade. all of a sudden amazon decided my sanander card wasnt valid despite it being used for months before this. i tried reentering it but nothing. its defiantley correct details, in date valid card. but no matter what i try it doesnt work.
i contacted their support who told me to clear all cache (i already had but did again anyway) no luck
then to try on firefox exactly the same outcome.
they then said it must be the banks problem. iv chekced with them, nothing wrong at all. theyve sent me a new card just to be sure and low and behold it still doesnt work!
this is clearly an amazon problem but they dont seem to care. did anyone come up with anything?
Seller_Q2US1Dz0A6o2M
Did anyone work this out? iv been a seller for over a decade. all of a sudden amazon decided my sanander card wasnt valid despite it being used for months before this. i tried reentering it but nothing. its defiantley correct details, in date valid card. but no matter what i try it doesnt work.
i contacted their support who told me to clear all cache (i already had but did again anyway) no luck
then to try on firefox exactly the same outcome.
they then said it must be the banks problem. iv chekced with them, nothing wrong at all. theyve sent me a new card just to be sure and low and behold it still doesnt work!
this is clearly an amazon problem but they dont seem to care. did anyone come up with anything?
