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Seller_nqVXLwGdlQW8O

Urgent Help Needed: Incorrect ASIN Recall Affecting UK Market

Hello Admins,

@Ezra_Amazon@Julia_Amazon@Sakura_Amazon_@Sarah_Amzn@Simon_Amazon@Spencer_Amazon@Winston_Amazon

I urgently need assistance with an issue affecting my ASIN for almost a year now. The product was flagged and recalled by the German market's product safety team due to specific packaging requirements. (EU RES PERSON),However, the recall should not impact my UK listings, as these requirements are exclusive to Germany and do not apply in the UK.

Despite this, the reinstatement is being denied to German listing unless all inventory is cleared from every market including UK market which seems unfair and unrelated to the UK market's compliance standards as Im a local UK seller.

Could you please help rectify this situation so that my UK and German listings can be reinstated immediately?

Please note the German inventory has been removed and all clear from FBA long ago but somehow seller support unable to see .

Thank you for your attention and support!

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2 replies
Tags:Seller Support
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Seller_nqVXLwGdlQW8O

Urgent Help Needed: Incorrect ASIN Recall Affecting UK Market

Hello Admins,

@Ezra_Amazon@Julia_Amazon@Sakura_Amazon_@Sarah_Amzn@Simon_Amazon@Spencer_Amazon@Winston_Amazon

I urgently need assistance with an issue affecting my ASIN for almost a year now. The product was flagged and recalled by the German market's product safety team due to specific packaging requirements. (EU RES PERSON),However, the recall should not impact my UK listings, as these requirements are exclusive to Germany and do not apply in the UK.

Despite this, the reinstatement is being denied to German listing unless all inventory is cleared from every market including UK market which seems unfair and unrelated to the UK market's compliance standards as Im a local UK seller.

Could you please help rectify this situation so that my UK and German listings can be reinstated immediately?

Please note the German inventory has been removed and all clear from FBA long ago but somehow seller support unable to see .

Thank you for your attention and support!

Tags:Seller Support
00
42 views
2 replies
Reply
0 replies
user profile
Simon_Amazon

Hello @Seller_nqVXLwGdlQW8O,

Here Simon from Amazon, happy to try to help.

I understand you have already contacted our Seller Support.

Would you mind sharing the Case ID?

This way I would be able to take a look into it.

Best,

Simon

00
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Seller_nqVXLwGdlQW8O

Urgent Help Needed: Incorrect ASIN Recall Affecting UK Market

Hello Admins,

@Ezra_Amazon@Julia_Amazon@Sakura_Amazon_@Sarah_Amzn@Simon_Amazon@Spencer_Amazon@Winston_Amazon

I urgently need assistance with an issue affecting my ASIN for almost a year now. The product was flagged and recalled by the German market's product safety team due to specific packaging requirements. (EU RES PERSON),However, the recall should not impact my UK listings, as these requirements are exclusive to Germany and do not apply in the UK.

Despite this, the reinstatement is being denied to German listing unless all inventory is cleared from every market including UK market which seems unfair and unrelated to the UK market's compliance standards as Im a local UK seller.

Could you please help rectify this situation so that my UK and German listings can be reinstated immediately?

Please note the German inventory has been removed and all clear from FBA long ago but somehow seller support unable to see .

Thank you for your attention and support!

42 views
2 replies
Tags:Seller Support
00
Reply
user profile
Seller_nqVXLwGdlQW8O

Urgent Help Needed: Incorrect ASIN Recall Affecting UK Market

Hello Admins,

@Ezra_Amazon@Julia_Amazon@Sakura_Amazon_@Sarah_Amzn@Simon_Amazon@Spencer_Amazon@Winston_Amazon

I urgently need assistance with an issue affecting my ASIN for almost a year now. The product was flagged and recalled by the German market's product safety team due to specific packaging requirements. (EU RES PERSON),However, the recall should not impact my UK listings, as these requirements are exclusive to Germany and do not apply in the UK.

Despite this, the reinstatement is being denied to German listing unless all inventory is cleared from every market including UK market which seems unfair and unrelated to the UK market's compliance standards as Im a local UK seller.

Could you please help rectify this situation so that my UK and German listings can be reinstated immediately?

Please note the German inventory has been removed and all clear from FBA long ago but somehow seller support unable to see .

Thank you for your attention and support!

Tags:Seller Support
00
42 views
2 replies
Reply
user profile

Urgent Help Needed: Incorrect ASIN Recall Affecting UK Market

by Seller_nqVXLwGdlQW8O

Hello Admins,

@Ezra_Amazon@Julia_Amazon@Sakura_Amazon_@Sarah_Amzn@Simon_Amazon@Spencer_Amazon@Winston_Amazon

I urgently need assistance with an issue affecting my ASIN for almost a year now. The product was flagged and recalled by the German market's product safety team due to specific packaging requirements. (EU RES PERSON),However, the recall should not impact my UK listings, as these requirements are exclusive to Germany and do not apply in the UK.

Despite this, the reinstatement is being denied to German listing unless all inventory is cleared from every market including UK market which seems unfair and unrelated to the UK market's compliance standards as Im a local UK seller.

Could you please help rectify this situation so that my UK and German listings can be reinstated immediately?

Please note the German inventory has been removed and all clear from FBA long ago but somehow seller support unable to see .

Thank you for your attention and support!

Tags:Seller Support
00
42 views
2 replies
Reply
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Simon_Amazon

Hello @Seller_nqVXLwGdlQW8O,

Here Simon from Amazon, happy to try to help.

I understand you have already contacted our Seller Support.

Would you mind sharing the Case ID?

This way I would be able to take a look into it.

Best,

Simon

00
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user profile
Simon_Amazon

Hello @Seller_nqVXLwGdlQW8O,

Here Simon from Amazon, happy to try to help.

I understand you have already contacted our Seller Support.

Would you mind sharing the Case ID?

This way I would be able to take a look into it.

Best,

Simon

00
user profile
Simon_Amazon

Hello @Seller_nqVXLwGdlQW8O,

Here Simon from Amazon, happy to try to help.

I understand you have already contacted our Seller Support.

Would you mind sharing the Case ID?

This way I would be able to take a look into it.

Best,

Simon

00
Reply
Follow this discussion to be notified of new activity