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Seller_qPTzLYRBzcFgU

Missing units in FBA shipment

Good morning everyone, i’ve recently sent a parcel to the amazon logistical centre, and it seems like they are missing one of the units i’ve sent them.

I am sure i’ve sent the right product with the right labels (i even have a pic of it for some reason!) and i am sure they did receive the parcel because the tracking says so.

I went to the shipping page and selected the option “research missing units” and even sent a message to the support to solve the problem asap.

In the meantime, i have 2 doubts:
firstly is there anything i could do? Should i provide Amazon with more info regarding my shipment?
Secondly, how often does amazon take the blame for similar events and reimburses its users?

Thanks to everyone reading this :smiley:

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24 replies
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Tags:Missing
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Seller_qPTzLYRBzcFgU

Missing units in FBA shipment

Good morning everyone, i’ve recently sent a parcel to the amazon logistical centre, and it seems like they are missing one of the units i’ve sent them.

I am sure i’ve sent the right product with the right labels (i even have a pic of it for some reason!) and i am sure they did receive the parcel because the tracking says so.

I went to the shipping page and selected the option “research missing units” and even sent a message to the support to solve the problem asap.

In the meantime, i have 2 doubts:
firstly is there anything i could do? Should i provide Amazon with more info regarding my shipment?
Secondly, how often does amazon take the blame for similar events and reimburses its users?

Thanks to everyone reading this :smiley:

Manage Inventory
Tags:Missing
00
93 views
24 replies
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Seller_8Wsckn3UoR095
In reply to: Seller_qPTzLYRBzcFgU’s post
Most helpful reply

Yes that’s correct. I like your profile pic, made me giggle

10
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Seller_qPTzLYRBzcFgU
In reply to: Seller_7VbclcPFFRTnc’s post

It’s a centre in Italy, during last year 4 units were lost and all were reimbursed.
Surprisingly, I’ve sent the wrong book to amazon once, i thought i had lost it and months later it was correctly labelled for me by the centre itself.

00
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Seller_7VbclcPFFRTnc
In reply to: Seller_qPTzLYRBzcFgU’s post

you’ll need to wait until the reconcile date on the shipment and then open a case

10
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Seller_qPTzLYRBzcFgU
In reply to: Seller_7VbclcPFFRTnc’s post

i did wait, i think i opened a case, although it’s my first time doing it and i’m not sure if i did it right

00
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Seller_8Wsckn3UoR095
In reply to: Seller_qPTzLYRBzcFgU’s post
Most helpful reply

Yes that’s correct. I like your profile pic, made me giggle

10
user profile
Seller_qPTzLYRBzcFgU
In reply to: Seller_8Wsckn3UoR095’s post

Thank you! Actually it’s from a scrapped youtube channel of mine, i thought it would fit as a mascotte for my amazon profile haha
Your pfp is very cool too, i have 2 dogs, I’m the proud owner of two Jack Russels :slight_smile:

00
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Seller_qPTzLYRBzcFgU

Missing units in FBA shipment

Good morning everyone, i’ve recently sent a parcel to the amazon logistical centre, and it seems like they are missing one of the units i’ve sent them.

I am sure i’ve sent the right product with the right labels (i even have a pic of it for some reason!) and i am sure they did receive the parcel because the tracking says so.

I went to the shipping page and selected the option “research missing units” and even sent a message to the support to solve the problem asap.

In the meantime, i have 2 doubts:
firstly is there anything i could do? Should i provide Amazon with more info regarding my shipment?
Secondly, how often does amazon take the blame for similar events and reimburses its users?

Thanks to everyone reading this :smiley:

93 views
24 replies
Manage Inventory
Tags:Missing
00
Reply
user profile
Seller_qPTzLYRBzcFgU

Missing units in FBA shipment

Good morning everyone, i’ve recently sent a parcel to the amazon logistical centre, and it seems like they are missing one of the units i’ve sent them.

I am sure i’ve sent the right product with the right labels (i even have a pic of it for some reason!) and i am sure they did receive the parcel because the tracking says so.

I went to the shipping page and selected the option “research missing units” and even sent a message to the support to solve the problem asap.

In the meantime, i have 2 doubts:
firstly is there anything i could do? Should i provide Amazon with more info regarding my shipment?
Secondly, how often does amazon take the blame for similar events and reimburses its users?

Thanks to everyone reading this :smiley:

Manage Inventory
Tags:Missing
00
93 views
24 replies
Reply
user profile

Missing units in FBA shipment

by Seller_qPTzLYRBzcFgU

Good morning everyone, i’ve recently sent a parcel to the amazon logistical centre, and it seems like they are missing one of the units i’ve sent them.

I am sure i’ve sent the right product with the right labels (i even have a pic of it for some reason!) and i am sure they did receive the parcel because the tracking says so.

I went to the shipping page and selected the option “research missing units” and even sent a message to the support to solve the problem asap.

In the meantime, i have 2 doubts:
firstly is there anything i could do? Should i provide Amazon with more info regarding my shipment?
Secondly, how often does amazon take the blame for similar events and reimburses its users?

Thanks to everyone reading this :smiley:

Manage Inventory
Tags:Missing
00
93 views
24 replies
Reply
user profile
Seller_8Wsckn3UoR095
In reply to: Seller_qPTzLYRBzcFgU’s post
Most helpful reply

Yes that’s correct. I like your profile pic, made me giggle

10
user profile
Seller_8Wsckn3UoR095
In reply to: Seller_qPTzLYRBzcFgU’s post
Most helpful reply

Yes that’s correct. I like your profile pic, made me giggle

10
user profile
Seller_8Wsckn3UoR095
In reply to: Seller_qPTzLYRBzcFgU’s post
Most helpful reply

Yes that’s correct. I like your profile pic, made me giggle

10
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Seller_qPTzLYRBzcFgU
In reply to: Seller_7VbclcPFFRTnc’s post

It’s a centre in Italy, during last year 4 units were lost and all were reimbursed.
Surprisingly, I’ve sent the wrong book to amazon once, i thought i had lost it and months later it was correctly labelled for me by the centre itself.

00
user profile
Seller_7VbclcPFFRTnc
In reply to: Seller_qPTzLYRBzcFgU’s post

you’ll need to wait until the reconcile date on the shipment and then open a case

10
user profile
Seller_qPTzLYRBzcFgU
In reply to: Seller_7VbclcPFFRTnc’s post

i did wait, i think i opened a case, although it’s my first time doing it and i’m not sure if i did it right

00
user profile
Seller_8Wsckn3UoR095
In reply to: Seller_qPTzLYRBzcFgU’s post
Most helpful reply

Yes that’s correct. I like your profile pic, made me giggle

10
user profile
Seller_qPTzLYRBzcFgU
In reply to: Seller_8Wsckn3UoR095’s post

Thank you! Actually it’s from a scrapped youtube channel of mine, i thought it would fit as a mascotte for my amazon profile haha
Your pfp is very cool too, i have 2 dogs, I’m the proud owner of two Jack Russels :slight_smile:

00
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user profile
Seller_qPTzLYRBzcFgU
In reply to: Seller_7VbclcPFFRTnc’s post

It’s a centre in Italy, during last year 4 units were lost and all were reimbursed.
Surprisingly, I’ve sent the wrong book to amazon once, i thought i had lost it and months later it was correctly labelled for me by the centre itself.

00
user profile
Seller_qPTzLYRBzcFgU
In reply to: Seller_7VbclcPFFRTnc’s post

It’s a centre in Italy, during last year 4 units were lost and all were reimbursed.
Surprisingly, I’ve sent the wrong book to amazon once, i thought i had lost it and months later it was correctly labelled for me by the centre itself.

00
Reply
user profile
Seller_7VbclcPFFRTnc
In reply to: Seller_qPTzLYRBzcFgU’s post

you’ll need to wait until the reconcile date on the shipment and then open a case

10
user profile
Seller_7VbclcPFFRTnc
In reply to: Seller_qPTzLYRBzcFgU’s post

you’ll need to wait until the reconcile date on the shipment and then open a case

10
Reply
user profile
Seller_qPTzLYRBzcFgU
In reply to: Seller_7VbclcPFFRTnc’s post

i did wait, i think i opened a case, although it’s my first time doing it and i’m not sure if i did it right

00
user profile
Seller_qPTzLYRBzcFgU
In reply to: Seller_7VbclcPFFRTnc’s post

i did wait, i think i opened a case, although it’s my first time doing it and i’m not sure if i did it right

00
Reply
user profile
Seller_qPTzLYRBzcFgU
In reply to: Seller_7VbclcPFFRTnc’s post

image
22C155B1-A320-4ED6-8787-6185B1B98634.jpeg 828×474 64.2 KB

At the moment, on the status option i have selected “Action to take: search for missing units”, is this it? Or i need to do something else to open a case?

00
user profile
Seller_qPTzLYRBzcFgU
In reply to: Seller_7VbclcPFFRTnc’s post

image
22C155B1-A320-4ED6-8787-6185B1B98634.jpeg 828×474 64.2 KB

At the moment, on the status option i have selected “Action to take: search for missing units”, is this it? Or i need to do something else to open a case?

00
Reply
user profile
Seller_8Wsckn3UoR095
In reply to: Seller_qPTzLYRBzcFgU’s post
Most helpful reply

Yes that’s correct. I like your profile pic, made me giggle

10
user profile
Seller_8Wsckn3UoR095
In reply to: Seller_qPTzLYRBzcFgU’s post
Most helpful reply

Yes that’s correct. I like your profile pic, made me giggle

10
Reply
user profile
Seller_qPTzLYRBzcFgU
In reply to: Seller_8Wsckn3UoR095’s post

Thank you! Actually it’s from a scrapped youtube channel of mine, i thought it would fit as a mascotte for my amazon profile haha
Your pfp is very cool too, i have 2 dogs, I’m the proud owner of two Jack Russels :slight_smile:

00
user profile
Seller_qPTzLYRBzcFgU
In reply to: Seller_8Wsckn3UoR095’s post

Thank you! Actually it’s from a scrapped youtube channel of mine, i thought it would fit as a mascotte for my amazon profile haha
Your pfp is very cool too, i have 2 dogs, I’m the proud owner of two Jack Russels :slight_smile:

00
Reply
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