Utility Bill Verification
I recently set up an Amazon Seller Account and within a couple of days it has been deactivated under Section 3.
As per Amazon’s instructions there is a valid credit card on the account (nothing on my account info page suggesting otherwise)
and I have uploaded utility bills at least 3 times.
Each time the response is that they are unable to verify the documents.
The documents (I have tried uploading different utility bills) meet all of the requirements that Amazon set out in their email to me.
When I try to contact Amazon support I get a generic email that this is not the right way to contact them and when I request phone call it doesn’t go through.
Any help would be greatly appreciated
Utility Bill Verification
I recently set up an Amazon Seller Account and within a couple of days it has been deactivated under Section 3.
As per Amazon’s instructions there is a valid credit card on the account (nothing on my account info page suggesting otherwise)
and I have uploaded utility bills at least 3 times.
Each time the response is that they are unable to verify the documents.
The documents (I have tried uploading different utility bills) meet all of the requirements that Amazon set out in their email to me.
When I try to contact Amazon support I get a generic email that this is not the right way to contact them and when I request phone call it doesn’t go through.
Any help would be greatly appreciated
0 replies
Seller_NoMNQDGnEW5Bx
Are they at your home address and have you included every page of the bill?
Seller_pKdF0dnvoraDu
Hello @Pick_It_Click_It,
Virgil here to assist.
Based on your post, we understand you need assistance in reactivating your account, and the appeals being rejected.
In order to get an in-depth understanding of your issue, we would request you to kindly share screenshot of the performance notification pertaining to the deactivation, and the latest notification received after your appeal was rejected.
Furthermore, we would request you to kindly share the error message that you receive when you try to request a phone call, and what channel or link was used to request the phone call.
The forums community and I are here to support you. Please let us know how we can help you from this point forward.
Best Regards,
Virgil.
Seller_0tdtDBsWdoAUJ
This is the email I receive when I try the “Get help with my appeal from Account Health Support” section.
When I request a phone call with account help support the call never goes through and I just get a request to call again. I have tried this through the app and online via my laptop.
I look forward to hearing back from you
Seller_yk3kzHpjMMa4B
Hello @Pick_It_Click_It ,
I’m Mary from Amazon, here to assist you.
From the post above, I understand that you have concerns related to “Verification Process”.
There are certain policies that Amazon expects its sellers to follow while operating the platform, and Amazon Services Europe Business Solutions Agreement is one among them.
There are several reasons why team may have declined to accept the documents. It may be because team were unable to verify your identity as required by applicable legislation.
Providing incomplete or inaccurate information is a common reason why documents are not accepted by the team.
As per the notification the team is requesting you to submit supporting documents for verification process. The name and address on the document must match the information entered in Seller Central.
NOTE: The documents must be legible, authentic, and unaltered and contain the required information and the files should be in .pdf, .png, or .gif format.
Team is requesting you to submit one of the utility bills:
-
Piped gas
-
Natural gas
-
Electricity
-
Mobile phone
-
Fixed-line phone
-
Internet service
Or
- A business license if applicable
To help you with above support to contact Account health team, follow these steps, click on call me now button in your account health > then describe the issue that you need assistance with and select he country code correctly and then enter the mobile number that you need a communication on. Hope it helps you.
If you still face the issue then do raise a case by following the below steps:
Help > Get support > Selling on Amazon > Account health > Reactivate your account > get help with my appeal from Account health support and provide your explanation that you are unable to contact Account health department and request for a call back.
If you need any further assistance, you can post here so that we can help you.
Regards,
Mary.
