I am having an issue with shipment sent to TMB8

I sent in shipment in September 2024 using Fedex, shipment ID : FBA18FY2F6KQ. Status show successfully delivered to TMB8 but this shipment was never check in. I waited for the reconcilation date and to my surprise. all the unit located is zero, witth the status : Investigation completed – shipment contents counted and confirmed.

I raised a case submitting invoices for proof of ownership of the item and proof of delivery from Fedex. However i am not able to resolve thru seller support

during pass few month i never give up and tried opening new cases, however these case was closed automatically and merge with old case.

I have all valid documents, including proof of delivery for individual boxes with stated weight of each box. it's not possible i sent in empty boxes.

****************************************************************

Hello from Amazon Selling Partner Support,

I know that a quick resolution of our investigation is important to your business.However, we're unable to continue our investigation because the documentation provided doesn't meet one or more of the requirements for acceptance.

This case has been resolved. When you're able to provide documents that satisfy all requirements, please create a new case.

My proof of delivery stated clearly the weight of each individual boxes and signed off by amazon FBA staff. How it is possible all the boxes are empty.

*********************************

Hope admin can help me look into this issue more closely

@Dominic_Amazon@Jameson_Amazon

Thank you

Shawn