ungating with invoice
Hello,
I've tried to ungate a brand using an invoice from an authorized local distributor but I received a response saying that I provided an unacceptable file. eg: retail receipt, online order confirmation, etc.
Could a mod have a look, case ID 11281742322
Thank you
@Spencer_Amazon, @JiAlex_Amazon,
ungating with invoice
Hello,
I've tried to ungate a brand using an invoice from an authorized local distributor but I received a response saying that I provided an unacceptable file. eg: retail receipt, online order confirmation, etc.
Could a mod have a look, case ID 11281742322
Thank you
@Spencer_Amazon, @JiAlex_Amazon,
0 replies
Kai_Amazon
Hi @Seller_Vw3e5cHTO9f7e,
Thank you for providing Case ID. I've reviewed your support interaction and can explain why your document was rejected.
We are unable to accept retail receipts, online order confirmations, packing slips, sales orders, pro forma invoices, or sales quotes for approval. Please provide an invoice from a manufacturer, distributor, or your supplier that shows the itemized list of goods that you bought.
For more specific details about why your document was rejected, please reply to the support case.
Let me know if you need any clarification!
Best,
Kai
