I am struggling with supplying the correct documentation for an unsuitable inventory investigations policy investigation for 5 ASINs I resell. The warning is below. Has anyone successfully appealed one of these, and if so do you have any tips of what to provide?

I have already provided the legitimate invoices from the supplier in the USA (imported into the UK) and Greece (imported in to Germany), and all the ID information requested. I do not yet have a formal letter from the manufacturer authorising me as a reseller, but I have provided emails of direct communication between us clearly showing I have an official relationship with them as a reseller. I know we're dealing with Seller Support, but surely for something as serious as this there has to be a better two-way dialogue channel available?

The Health impact for this policy violation is stated as High on the Policy Compliance page. Does anyone know if that is likely to be account suspension?

Please provide any assistance you can. Thanks.

Hello,

We are contacting you because we removed one or more of your listings. We are exercising our right of disposal under the section F-7 of the "Amazon Services Business Solutions Agreement" and the "Unsuitable Inventory Investigations Policy". During this review, your listings may be restricted and you will be unable to initiate a removal request for any impacted inventory. Amazon’s Business Solutions Agreement can be found at https://sellercentral.amazon.com/gp/help/1791 and Unsuitable Inventory Investigation Policy can be found here: https://sellercentral.amazon.com/help/hub/reference/GH4YYXNDRW9BSZEN.

Why did I receive this message ?

We observed that your account has provided invalid invoices to claim reimbursement for missing items from inbound, so we are looking into this issue. We may ask you participate in an investigation to provide input into the reimbursement claims process

How do I address the issue?

Please send the following documentation for listings present in your Amazon store issued within last 365 days:

* Supply chain documentation, such as invoices or receipts, for the inventory that you have listed on your account. This is required to verify the ownership of the products listed in your Amazon store.

* Documentation must include:

* Supplier information such as name, phone number, address, or website, item descriptions. For ease of review, you may highlight or circle the ASIN(s) under review.

* Item quantities (you may remove pricing information) but the rest of the document must be visible.

* Note: Highlighted/circled ASIN(s) or removal of pricing information will not be considered altered.

* If item is imported, import or export documents are required. Please disregard if this is not an imported item.

* Import or export documents such as bills of lading, commercial invoices, and packing lists.

* Letter of Authorization from the brand owner, Brand letters authorizing your use of trademark, design, patent, or copyright.

* Document supporting supplier authorized by the brand owner

* Licensing agreement

* Order confirmation receipts if the item is purchased online

* ID Document: A valid government-issued photo identity document. The document must include the following information: full name, date of birth, ID number, expiry date, signature of the bearer (if applicable) and country of issuance or country of citizenship.

* Bank statement or credit card statement: The statement must have been issued in the last 180 days and include the following information: full name (individual or business name), address (business operating address or residential address) and bank information.

* Business registration document