Hello All

I hope this message finds you all well. I’m reaching out today to share a troubling experience I’ve had with Amazon, and I’m seeking advice, support, and any help you can offer. Here's what happened:

Background:

My name is Muhammad [Moderator Edit: removed personal information], and I operate a business called BVANZIO LTD on Amazon. Recently, our Amazon seller account was deactivated due to an error during the verification process.

The Issue:

On December 31, 2023, we added a person as a Beneficial Owner to our Amazon Seller Central account. During this process, we mistakenly entered her country of birth as "United Kingdom" instead of "Pakistan." This error occurred while adding the Beneficiary, and it caused significant issues with the identity verification process.

Despite submitting the required identity documents and promptly notifying Amazon of the mistake (Case ID 9385564152), the verification process failed because the field for the country of birth was locked and could not be corrected. This discrepancy led to the deactivation of our account.

Efforts to Resolve the Issue:

We received an email from Amazon on January 4, 2024, stating that the place of birth did not match the driving licence provided.

We faced technical difficulties with the identity verification page, which was locked for corrections.

We opened multiple cases (Case IDs 9479938982, 9648767742, 9634481552, 9669474232) to resolve the issue but received no viable solution.

On April 12, 2024, our seller account was deactivated despite our continuous efforts to resolve the issue.

Actions Taken:

To address the incorrect entry, we Conducted a thorough review of all submitted documents.

Continuously monitor the status of our submissions on Seller Central.

Maintained open communication with Amazon’s support team.

Consequences:

The deactivation of our account has led to Significant economic losses due to disrupted business operations and lost revenue.

Damage to our business reputation, affecting relationships with customers and suppliers.

Appeal to Amazon:

We have implemented several measures to prevent such issues in the future, including:

A meticulous pre-submission review process for all documentation.

Regular internal audits for compliance with Amazon’s policies.

Despite our proactive efforts and compliance, Amazon has refused to reinstate our account, claiming their decision is final. This situation has devastated our business, and we believe it to be unjust and unfair.

Call to Action:

I kindly request your support and advice on how to proceed. If you have faced similar issues with Amazon or know of any effective steps we can take, please share your experiences and suggestions. We are also exploring legal options and would appreciate any legal advice or recommendations.

NOTE: IF anyone from Amazon Help me removing the director which caused this deactivation then I would love to remove the Director from my Account and then I can easily complete my verification without any issue.

Thank you for your attention and support.

Sincerely,

Muhammad [Moderator Edit: removed personal information]

BVANZIO LTD