[Help Needed] Reimbursement Denied for Missing Units – Shipment Received but Not Stocked (Cases #11168707402 & #11288925372)
@Spencer_Amazon @Ezra_Amazon @Simon_Amazon @Julia_Amzn @Sarah_Amzn
Dear Amazon Team,
I am reaching out for assistance regarding two FBA shipments (FBA15K9K4BGT and FBA15KCB9W48) where part of the inventory has gone missing after delivery.
Despite case communications (Case IDs: 11168707402 and 11288925372), my reimbursement claims have been denied, and I am unable to escalate further through normal seller support channels.
Situation Summary:
Both Shipments were sent via Amazon-partnered SPD (UPS).
Carrier Updates in Seller Central confirm all boxes were delivered and received.
However, products were not stocked in full and are missing from inventory.
Amazon support insists the shipment is "counted and confirmed" and denies reimbursement, despite system evidence showing all boxes were received.
This clearly indicates an internal FC issue, not a shipping or labeling problem.
This seems to be a system or handling error after receipt, and I kindly request moderator support to escalate this for reimbursement.
Thank you so much for your help — I am a small business and greatly appreciate any guidance or escalation support.
Warm regards,
Joyce
[Help Needed] Reimbursement Denied for Missing Units – Shipment Received but Not Stocked (Cases #11168707402 & #11288925372)
@Spencer_Amazon @Ezra_Amazon @Simon_Amazon @Julia_Amzn @Sarah_Amzn
Dear Amazon Team,
I am reaching out for assistance regarding two FBA shipments (FBA15K9K4BGT and FBA15KCB9W48) where part of the inventory has gone missing after delivery.
Despite case communications (Case IDs: 11168707402 and 11288925372), my reimbursement claims have been denied, and I am unable to escalate further through normal seller support channels.
Situation Summary:
Both Shipments were sent via Amazon-partnered SPD (UPS).
Carrier Updates in Seller Central confirm all boxes were delivered and received.
However, products were not stocked in full and are missing from inventory.
Amazon support insists the shipment is "counted and confirmed" and denies reimbursement, despite system evidence showing all boxes were received.
This clearly indicates an internal FC issue, not a shipping or labeling problem.
This seems to be a system or handling error after receipt, and I kindly request moderator support to escalate this for reimbursement.
Thank you so much for your help — I am a small business and greatly appreciate any guidance or escalation support.
Warm regards,
Joyce
0 replies
Seller_ZVAz3d5lZuGid
" I kindly request moderator support"
You would need to tag in some mods for them to see your post.
Seller_ocM9lDoMQWBY0
Dont give in keep telling them you want proof, do you have your packing sheets and are the weights correct?This happened to me a while back took me months to get someone who was prepared to actually look into it.
