At the end of May, our ASIN B09XXZVXSC, which is our #2 bestseller across Europe, was taken offline due to a recall. There was some internal miscommunication regarding where the complaint had originated (it turned out to be from our sister company, which doesn’t even deal with Amazon), and due to a lack of response (they sent the reply by email rather than in the case itself), the ASIN entered the recall process following a customer complaint. The product was immediately removed from sale across Europe, and a month later, the items were released for removal to our warehouses. This was on June 28th.

We are now over two months further along, and 9 products are still stuck in the EMA4 warehouse in the UK. Until all inventory in Europe is cleared, the listing cannot go back online. We've been waiting far longer than the 30 days support had indicated, but all we are told is to remain patient. Another option is to cancel the removal order, but this risks putting us at the back of the queue when we re-submit.

Over the past months, we’ve already lost thousands of pounds because we can’t sell this item, and we feel the penalty is disproportionate. Unfortunately, there seems to be no way to contact someone directly, and we keep receiving generic responses from Amazon support. We’re eager to get the product back on sale, even if they just discard those last 9 units.

I hope there's a mod or at least an actual person to provide some advice. Thank you very much in advance!

Case ID 9841063022