Amazon account rep lied to us, leads to suspension, Confronted the rep, the response was “I have transitioned from this role and do not have any resources.”
A few years ago, an Amazon account representative approached us to sell in the European Union (EU). We were hesitant due to concerns about associating another Amazon account with our US account, having heard stories of sellers getting suspended on their main account because of minor issues in other regions.
We discussed this concern with our account representative during a phone call. She assured us that Amazon wouldn't connect our EU accounts to our US account, stating that suspensions in one region wouldn't affect the other, except in rare cases involving suspected money laundering.
Relying on her advice, we expanded into EU marketplaces, investing heavily in registrations across all EU countries. However, our fears were realized when an inauthentic complaint in Amazon France led to the suspension of our France account, followed by the suspension of our remaining nine EU accounts. A few weeks later, our US account was also suspended due to its connection to the EU accounts.
We appealed, providing a complete chain of invoices showing our supplier's direct relationship with the brand, but Amazon rejected our appeals. We then contacted our original account representative, reminding her of her assurance that an EU suspension wouldn't impact our US account. Her response was: 'I have transitioned from this role and do not have any resources.
What else can we do now to get our US account back up and running?
Amazon account rep lied to us, leads to suspension, Confronted the rep, the response was “I have transitioned from this role and do not have any resources.”
A few years ago, an Amazon account representative approached us to sell in the European Union (EU). We were hesitant due to concerns about associating another Amazon account with our US account, having heard stories of sellers getting suspended on their main account because of minor issues in other regions.
We discussed this concern with our account representative during a phone call. She assured us that Amazon wouldn't connect our EU accounts to our US account, stating that suspensions in one region wouldn't affect the other, except in rare cases involving suspected money laundering.
Relying on her advice, we expanded into EU marketplaces, investing heavily in registrations across all EU countries. However, our fears were realized when an inauthentic complaint in Amazon France led to the suspension of our France account, followed by the suspension of our remaining nine EU accounts. A few weeks later, our US account was also suspended due to its connection to the EU accounts.
We appealed, providing a complete chain of invoices showing our supplier's direct relationship with the brand, but Amazon rejected our appeals. We then contacted our original account representative, reminding her of her assurance that an EU suspension wouldn't impact our US account. Her response was: 'I have transitioned from this role and do not have any resources.
What else can we do now to get our US account back up and running?
0 replies
Seller_J46Ruz3VzvWCV
Your only hope is to resolve the EU account. This is how it's been since Amazon went to the "Global" accounts and it's stated in policy, although I would agree that early on it took a lot to get all accounts suspended (most times).
"We appealed, providing a complete chain of invoices showing our supplier's direct relationship with the brand, but Amazon rejected our appeals."
Depending on the brand, it's not just about the supply chain.
It can also be an issue with the document itself. Amazon has specifics on what has to be on the invoice for it to be legit/accepted.
April_Amazon
Hello @Seller_uUWilxmVKevJC,
" However, our fears were realized when an inauthentic complaint in Amazon France led to the suspension of our France account, followed by the suspension of our remaining nine EU accounts."
I see you are in the process of resolving your EU (France) account to allow the US account to be reactivated.
To allow me greater access to see into specific information, could you please provide a Case ID or the last Performance Notification in the EU - France account?
Please do review the most recent Performance Notifications in both stores, EU- France and the US store. Make sure you know exactly what Amazon is looking for.
For some additional research, you may review:
Invoice requirements for appealing a policy violation
@Seller_J46Ruz3VzvWCV is correct in his response. It is necessary to reactivate the EU stores first to be able to reactivate the other stores.
I look forward to receiving either a Case ID or Performance Notification. Thank you for reaching out on the forums.
April
