Invalid Address
Hello, Can anyone help me with this message?
"Invalid Address
You have exhausted all available attempts to validate your address. As a result, we have stopped disbursements to your account. You may contact Seller Support if you have any concerns."
I cannot contact the seller's customer service, I need to reactivate my account, my address has not changed but it does not give me the option to send the card, help!
Invalid Address
Hello, Can anyone help me with this message?
"Invalid Address
You have exhausted all available attempts to validate your address. As a result, we have stopped disbursements to your account. You may contact Seller Support if you have any concerns."
I cannot contact the seller's customer service, I need to reactivate my account, my address has not changed but it does not give me the option to send the card, help!
0 replies
April_Amazon
Hello @Seller_KdO23MPf5eqXn,
This sounds like the Inform Consumer Act. All Sellers must complete this process.
Please make sure the address you entered matches the address listed in the Tax Information.
In some cases, if verification is not complete your next step is to contact Seller Support. I will try and explain what you should see to accomplish this task.
- You should see: Address Verification (Unverified) - click on that
- Next you should see: Invalid Address - You have exhausted all available attempts to validate your address. As a result, we have stopped disbursements to your account. You may contact Seller Support if you have any concerns.
- Click on the "contact Seller Support"
This guides you to Get Help
- Click on the black bar at the bottom of the page: My issue is not listed
- Another box opens - Describe issue to route to the right support team - input Address verification in the box, then click Continue
- Select: Account registration issue
- Click on: Contact an associate
- You should then be able to chat with Seller Support
This would be the same process for most Sellers. For information related to your specific account, please provide a Performance Notification or Case ID and I would be happy to look into this further.
I look forward to your response. Thank you for reaching out on the forums.
April