Does this message comply with Amazon's policies?
I am currently selling a large, heavy, and delicate product via FBM
Also on the product page on Amazon, we have guides video about how to assemble the product.
So,I want to make sure the following message sending to the clients complies with Amazon’s policies:
Message:
Hi,
Thank you for choosing our PRODUCT. We want to ensure you have the best experience with your new product.
If your product arrives damaged or with any issues, please contact us immediately so we can resolve it as soon as possible.
We understand that assembling the PRODUCT can be challenging, so we have prepared a video guide, which you can find directly on the product page on Amazon.
If you need any further assistance, feel free to reach out to us anytime. We’re here to help!
Best regards,
Please if can I improve my message due to is not following the rules. Please let me know it what should I write.
Does this message comply with Amazon's policies?
I am currently selling a large, heavy, and delicate product via FBM
Also on the product page on Amazon, we have guides video about how to assemble the product.
So,I want to make sure the following message sending to the clients complies with Amazon’s policies:
Message:
Hi,
Thank you for choosing our PRODUCT. We want to ensure you have the best experience with your new product.
If your product arrives damaged or with any issues, please contact us immediately so we can resolve it as soon as possible.
We understand that assembling the PRODUCT can be challenging, so we have prepared a video guide, which you can find directly on the product page on Amazon.
If you need any further assistance, feel free to reach out to us anytime. We’re here to help!
Best regards,
Please if can I improve my message due to is not following the rules. Please let me know it what should I write.
0 replies
Seller_kIukTwdhvntAp
"I am currently selling a large, heavy, and delicate product via FBM "
The only way that I can see that you could have described a product that is a TERRIBLE fit for Amazon would be if you included the word "expensive" there as well.
Since it appears that you are new here, on Amazon there are many buyers that are self-entitled, con artists, and, thieves in general and search for 'just launched' sellers.
If you have that on your listings it is a bright orange target saying 'Buy here, screw the seller".
As to the message it probably is/isn't but even if it is about 90% of buyers never read or look at anything except the title, the picture(s), and the price.
If you have been selling on your own website, take whatever number you have for returns and 'arrived damaged' and multiply that number by 15 or 20. It's a way of life on the river.
Good luck. Come back in a few months and let us all know how things are working out.
Seller_rI7BZIczK8iAC
The message should be OK, although 5 times the word "product".
BUT - I see other problems for you: a delicate product, large, heavy, difficult to assemble. And the customer has to go to Amazon's product page on receipt to watch a video...
You have high expectations of customers! You have to sell at a high price in order to include all the possible "arrived damaged", "didn't arrive", and all the returns where YOU eventually pay the return label (thing you have to do a research).
You can try, but I doubt that you will be satisfied. UNLESS this is a really exceptional, extraordinary product the buyer wants absolutely.
