Dear Amazon Team,

I hope this message finds you well. Our company’s Amazon EU seller account has been unreasonably suspended for nearly a month since 11/7/2023, which has caused an estimated sales loss of $150,000. We are asking for your help to activate our account ASAP because there has been no help from the seller support team despite contacting them multiple times and submitting required documents many times.

Here is what happened:

• Amazon contacted us back in October saying there was sales proceeds from our Amazon Turkey marketplace, and that we needed to submit additional documents to complete a verification process in order to get the fund deposited into our bank account. We promptly submitted the requested documents within the given 72-hour time frame.

• A few days later, we received a notification stating that we had completed the required verification.

• However, on 11/7/2023, we received another notification indicating that:

“Your Amazon Seller account has been deactivated in accordance with section 3 of Amazon’s Business Solutions Agreement. Your listings have been removed. Funds will not be transferred to you but will stay in your account while we work with you to address this issue.”

We were completely baffled by this development and immediately contacted an Account Health Specialist and opened a case.

• After providing the necessary documents, we received an email confirming that our Amazon payment account has been activated.

• However, our EU seller account for UK and DE remain being deactivated and we have been unable to sell any products for a month in the middle of our high season! We opened multiple cases to inquire about what had gone wrong with our account and how we could reactivate but there was no direct answer from the seller support. We then asked if the case could be escalated or transferred to an internal team that might be able to help us, there was no reply but marked as “Answered” by the seller support one day later.

• We are devastated and feel we are hitting a wall. We have done nothing wrong, but now we have to suffer substantial financial losses. The abrupt suspension of our account without a clear explanation has left us in a precarious position.

We respectfully request to have this issue resolved promptly.

Should you have any questions, please contact me by replying the Case with ID 9292093882 or ID 9266949352, you will find my contact information in these two cases.

Thank you,

Sincerely,

Alex