Product Removed on Listing - Compliance
Hi all,
One of our food supplement products was removed almost immediately after listing. We were prompted to submit a compliance document, which we did straight away. However, it has now been over 2 days with no response from Amazon. Previously, we would typically receive a response within 24 hours.
Additionally, we've noticed a change in process: Amazon used to allow us to continue listing the product while giving us a deadline to submit the compliance certificate. Now, the product was removed automatically without any grace period.
Has anyone else experienced this? Has there been a policy change regarding compliance submissions and product removals for food supplements?
Any insight would be appreciated.
kind regards
Product Removed on Listing - Compliance
Hi all,
One of our food supplement products was removed almost immediately after listing. We were prompted to submit a compliance document, which we did straight away. However, it has now been over 2 days with no response from Amazon. Previously, we would typically receive a response within 24 hours.
Additionally, we've noticed a change in process: Amazon used to allow us to continue listing the product while giving us a deadline to submit the compliance certificate. Now, the product was removed automatically without any grace period.
Has anyone else experienced this? Has there been a policy change regarding compliance submissions and product removals for food supplements?
Any insight would be appreciated.
kind regards
0 replies
Ezra_Amazon
Hi @Seller_vxeanJigTlOr3,
I checked internally and can see the product is active (but Out of stock) in your inventory. Can you confirm if this issue has been resolved?
Thank you, Ezra
