Disbursements unpaid since Sept 2023
Hello,
I opened our Amazon store in 2011 and have never had disbursements delayed or unpaid. However, we have gone unpaid for almost 9 months now and Amazon is withholding thousands of dollars.
I have submitted almost a dozen cases, all of which get "transferred" with no further replies. Account Health said the issue was because our account is "over 12 years old" and needed to be transferred to another group. Never heard back from them either.
All I wish to do at this point is get paid the money due to us and close our account. It is impossible to run an Amazon store when they dont pay out your disbursements.
Is there any special contact I can use for this? Similar discussions did not reveal anything.
Thank You
Disbursements unpaid since Sept 2023
Hello,
I opened our Amazon store in 2011 and have never had disbursements delayed or unpaid. However, we have gone unpaid for almost 9 months now and Amazon is withholding thousands of dollars.
I have submitted almost a dozen cases, all of which get "transferred" with no further replies. Account Health said the issue was because our account is "over 12 years old" and needed to be transferred to another group. Never heard back from them either.
All I wish to do at this point is get paid the money due to us and close our account. It is impossible to run an Amazon store when they dont pay out your disbursements.
Is there any special contact I can use for this? Similar discussions did not reveal anything.
Thank You
0 replies
Seller_kIukTwdhvntAp
I'm just guessing that your account is suspended, correct?
If so find the suspension notice and POST THAT but remove all personal information first.
Anyone answering will need to see what wording they used and what they are asking for.
If it is a Section 3 violation for dropshipping anyone responding needs to see the language to determine if it included the 'death sentence' wording.
Were there other issues such as IP violations, RA, OR, you used a Virtual Assistant and they 'helped' you with paperwork and forged documents?
NOTE -- If it was for IP, RA, OA or dropshipping you will NOT get the products or the money in your account back because you have no chain of custody and proof of authenticity.
If it isn't suspended, if you have opened any cases provide a number so any MOD that happens to drop by can look it over to see if they can help.
Without a case number in the posts it wastes time for everyone. I no longer tag anyone if there is no case #.
They have to ask for it and then wait for a reply from the poster and then the poster has to wait again for the MOD to find the case, and then more waiting.…………....
CR_Amazon
Hello there @Seller_yeaErwK0fZasC
My name is CR and wanted to hop in here to see if I can research some further details to what is going on here.
Thank you for the case #(s) above. I am going to take a look at them to review your issue in more detail and read through any correspondence provided to see what may be going on here. Without further research, it appears this hold will be related to your UK VAT issue noted above.
As soon as I have an update to share, I'll report back here with an update.
CR_Amazon
CR_Amazon
@Seller_yeaErwK0fZasC
Hello again, CR back here.
I had some time to look into your account and the cases you have provided and am going to see if I can reach out to the appropriate partner team here to get some further details on what is going on.
I am going to put this together now and get it submitted off. As soon as I hear anything back, I'll be sure to return back here and @ tag you for visibility.
Thank you for your patience while I work on this for you.
CR_Amazon
