Fake A to Z claim on Delivered item shipped through Amazon Buy Shipping (Royal Mail)
Hi, Hope Somebody will help me!
Im getting 3 to 4 fake claims daily which are impacting my account health and sales also caused me loss of more than £300 this month.
I ship my all orders through Amazon by Shipping program and according to Amazon policy all order shipped Amazon by shipping program are protected against the A to Z claim effect on account health.
Those all orders on which I receive A to Z claim are delivered and Royal Mail clearly showing that but buyers and the fake claims about not receiving the order and got the item and money. Now I want my money back from those (Scam) buyers.
How I can claim? as i have already appeal on A to Z claim but thats got rejected.
Fake A to Z claim on Delivered item shipped through Amazon Buy Shipping (Royal Mail)
Hi, Hope Somebody will help me!
Im getting 3 to 4 fake claims daily which are impacting my account health and sales also caused me loss of more than £300 this month.
I ship my all orders through Amazon by Shipping program and according to Amazon policy all order shipped Amazon by shipping program are protected against the A to Z claim effect on account health.
Those all orders on which I receive A to Z claim are delivered and Royal Mail clearly showing that but buyers and the fake claims about not receiving the order and got the item and money. Now I want my money back from those (Scam) buyers.
How I can claim? as i have already appeal on A to Z claim but thats got rejected.
12 replies
Seller_ZJhFeE3tNKzfh
you are getting 3 or 4 a-z claims a day?
That’s incredibly high. In any case it depends on the shipping method you are using. But without a signature it would be tough to win against the monetary refund should an a-z be opened.
However I would email managingdirector@amazon.co.uk to query the a-z claims affecting your ODR, even though you are using buy shipping.
Seller_qbueI2rB68vwq
Won't get you the money back but to get the ODR taken off, make sure you put that into your appeal, never had the bot tell me otherwise. I lose the product and the money but the negative ODR gets removed.
Occasionally Amazon pays for the refund but it's very rare this happens.
