We have reached out to seller support, as we have further information on an open claim. After weeks of trying to make an arranged freight delivery and no response from the customer (in Amazon messaging, the freight company leaving messages), he filed a claim. We represented our case to the a to z claim. A to Z has been waiting on the customer response. In the meantime, the customer took delivery of this expensive item while the claim is open. We have proof of delivery. We want to add this new information to the claim, put there is nowhere to add this information. What we don't want is for the customer to be unilaterally reimbursed, without them knowing we have this proof. We reached out to support, for them to forward to the A to Z team, and they refused! They said to trust the customer. They said wait for the outcome and then dispute it. We all know how that goes. So very frustrating. trying to right a wrong, and getting no help.

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