Incense And Incense Powder/Ingredients (Returns)
I am a bit nervous about items being returned. I haven't had it yet but have only sold ~30 items. Of course, if returns become a problem I can just jack up my prices to cover the abuse. But, is a consumable product like incense / incense powder (an ingredient for making incense) something people can just return? Like, someone can buy my powder and decide... hmm I change my mind and not sure I want to take on this hobby. Then ship back a 1/2 used bag of powder and be fully refunded while I'm at a loss? I feel like, as with food, it's kind of an organic material with a shelf life and using some of it and returning it seems unfair. But, I'm obviously rooting for myself here when coming up with this logic.
Incense And Incense Powder/Ingredients (Returns)
I am a bit nervous about items being returned. I haven't had it yet but have only sold ~30 items. Of course, if returns become a problem I can just jack up my prices to cover the abuse. But, is a consumable product like incense / incense powder (an ingredient for making incense) something people can just return? Like, someone can buy my powder and decide... hmm I change my mind and not sure I want to take on this hobby. Then ship back a 1/2 used bag of powder and be fully refunded while I'm at a loss? I feel like, as with food, it's kind of an organic material with a shelf life and using some of it and returning it seems unfair. But, I'm obviously rooting for myself here when coming up with this logic.
2 replies
Seller_Sram36TnVt73c
Don't fret until you get the items back.
Then let us know what you find.
Danny_Amazon
Hello from the other side, @Seller_GsBEH1erlC2Et- my spouse actually recently took on making some candles-- while I don't think she's returned any ingredients, thinking through the possibility is part of your responsibility as a business owner.
You can see the current list of non-returnable items here, which does not include incense/incense powder. As I don't think these products, while organic, would qualify as fresh produce/grocery products, they would be able to be returned.
This page breaks down the return process at a high level, and this page has the process for filing a claim, should any issues happen with a return.
Please let me know if I can answer any other questions on this topic though!
