Account deactivated, Section 3 Violation Appeals not accepted... Any ideas?
Over a month ago--when I finally decided to try and begin selling in the UK market after 18 months of high sales in the US, my first batch of inventory resulted in a section 3 violation and deactivated my account both for the UK store and the US store. I appear to have used up all my appeals--largely because I didn't even know what the problem was initially.
Apparently, Amazon claims I do not have permission to sell my product (I only sent 1 ASIN to start), and requested multiple proofs that I have permission within the supply chain to sell. However, I actually manufacture/package my own products. They are machined at a local shop (and most of the inventory I sent was machined almost 2 years ago (I wanted to ship old inventory in case it got lost as this was my first shipment to Europe).
I have sent so much documentation to Amazon to prove I am the Brand and Product owner. My UPC certificate from GS1, my trademark certificate (both US and UK), my company IRS and EIN info, my LLC filing, my VAT and EORI for the UK, invoices from the machine shop, even receipts from where I buy my screws and packaging. All I get in return from Amazon is a vague "More documents needed."--but they will not tell me what documents I need to send!
This is difficult, as I was running a very successful store for 18 months--and have sold this ASIN in the US without a problem for a long time. I am fine with not selling in EU or UK (even though I spent a year getting the VAT permissions in place), but would like to get my old store back online.
Does anyone have any solutions or ideas? The system won't let me speak on the phone with anyone about this issues and all emails seem to not get a helpful response beyond "we can't tell you what is wrong, but you need to send us more info."
If anyone from Amazon is monitoring, please can you help look into my case?
Account deactivated, Section 3 Violation Appeals not accepted... Any ideas?
Over a month ago--when I finally decided to try and begin selling in the UK market after 18 months of high sales in the US, my first batch of inventory resulted in a section 3 violation and deactivated my account both for the UK store and the US store. I appear to have used up all my appeals--largely because I didn't even know what the problem was initially.
Apparently, Amazon claims I do not have permission to sell my product (I only sent 1 ASIN to start), and requested multiple proofs that I have permission within the supply chain to sell. However, I actually manufacture/package my own products. They are machined at a local shop (and most of the inventory I sent was machined almost 2 years ago (I wanted to ship old inventory in case it got lost as this was my first shipment to Europe).
I have sent so much documentation to Amazon to prove I am the Brand and Product owner. My UPC certificate from GS1, my trademark certificate (both US and UK), my company IRS and EIN info, my LLC filing, my VAT and EORI for the UK, invoices from the machine shop, even receipts from where I buy my screws and packaging. All I get in return from Amazon is a vague "More documents needed."--but they will not tell me what documents I need to send!
This is difficult, as I was running a very successful store for 18 months--and have sold this ASIN in the US without a problem for a long time. I am fine with not selling in EU or UK (even though I spent a year getting the VAT permissions in place), but would like to get my old store back online.
Does anyone have any solutions or ideas? The system won't let me speak on the phone with anyone about this issues and all emails seem to not get a helpful response beyond "we can't tell you what is wrong, but you need to send us more info."
If anyone from Amazon is monitoring, please can you help look into my case?
0 replies
Seller_vkqXhHMFbxvTv
Here is an excerpt from the section 3 violation notification:
"Your Amazon seller account was deactivated under section 3 of the Amazon Services Europe Business Solutions Agreement and the Unsuitable inventory investigations policy. During this time, you'll be unable to create removal orders for your inventory present in Amazon Fulfillment Centers. Funds won't be transferred to you but will stay in your account while we work with you to address this issue.
How do I reactivate my account?
To reactivate your account, send the following documentation issued within the last 365 days:
-- Supply chain documents such as invoices and receipts that include the item's description, quantities, supplier’s name, supplier phone number, supplier address, and website. You may remove pricing information, but the rest of the document must be visible.
-- Import or export documents when applicable, bills of lading, commercial invoices, and packing lists.
-- Authorization letter from the brand owner or brand letters that authorize you to use a trademark, design, patent, or copyright.
-- Document supporting that the supplier is authorized by the brand owner.
-- Licensing agreement.
-- Order confirmation receipts if the items are purchased online.
-- Business registration documents
Note: These documents must be authentic, unaltered and sent only in PDF, JPG, PNG or GIF format. You may highlight or circle the ASINs under review for easier review. Highlighting ASINs or removing the pricing information isn't considered an alteration of the document.
