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Seller_jucuK4xvuHzTF

Returns labels supplied by Amazon

Why do some customers get a prepaid returns label and some get a returns address label then claim the money back from seller?

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Seller_jucuK4xvuHzTF

Returns labels supplied by Amazon

Why do some customers get a prepaid returns label and some get a returns address label then claim the money back from seller?

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27 views
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Seller_ZJhFeE3tNKzfh

I take it these are FBM orders? Answer is who knows. We generally now see in the main the prepaid return labels provided (do note that depending on the return reason, the customer may get the cost of the label deducted from their refund).

We would sometimes have some orders we have to approve, where its up to us then to decided what we supply. Normally, these are items amazon deems hazmat (ie batteries or products containing liquids or gases) but generally speaking - I've not seen an order where the customer has just been supplied a return address label for a while.

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Sakura_Amazon_

Hello @Seller_jucuK4xvuHzTF,

This is Sakura from Amazon. Welcome to the Seller Forums.

There are certain types of products that might be ineligible for the Prepaid Return Label. @Seller_ZJhFeE3tNKzfh shared some of these scenarios.

You can find more product categories and programmes here:

Ineligible items for prepaid returns

Does it resolve your doubts?

Regards,

Sakura

00
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Seller_jucuK4xvuHzTF

Returns labels supplied by Amazon

Why do some customers get a prepaid returns label and some get a returns address label then claim the money back from seller?

27 views
2 replies
00
Reply
user profile
Seller_jucuK4xvuHzTF

Returns labels supplied by Amazon

Why do some customers get a prepaid returns label and some get a returns address label then claim the money back from seller?

00
27 views
2 replies
Reply
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Returns labels supplied by Amazon

by Seller_jucuK4xvuHzTF

Why do some customers get a prepaid returns label and some get a returns address label then claim the money back from seller?

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Seller_ZJhFeE3tNKzfh

I take it these are FBM orders? Answer is who knows. We generally now see in the main the prepaid return labels provided (do note that depending on the return reason, the customer may get the cost of the label deducted from their refund).

We would sometimes have some orders we have to approve, where its up to us then to decided what we supply. Normally, these are items amazon deems hazmat (ie batteries or products containing liquids or gases) but generally speaking - I've not seen an order where the customer has just been supplied a return address label for a while.

00
user profile
Sakura_Amazon_

Hello @Seller_jucuK4xvuHzTF,

This is Sakura from Amazon. Welcome to the Seller Forums.

There are certain types of products that might be ineligible for the Prepaid Return Label. @Seller_ZJhFeE3tNKzfh shared some of these scenarios.

You can find more product categories and programmes here:

Ineligible items for prepaid returns

Does it resolve your doubts?

Regards,

Sakura

00
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user profile
Seller_ZJhFeE3tNKzfh

I take it these are FBM orders? Answer is who knows. We generally now see in the main the prepaid return labels provided (do note that depending on the return reason, the customer may get the cost of the label deducted from their refund).

We would sometimes have some orders we have to approve, where its up to us then to decided what we supply. Normally, these are items amazon deems hazmat (ie batteries or products containing liquids or gases) but generally speaking - I've not seen an order where the customer has just been supplied a return address label for a while.

00
user profile
Seller_ZJhFeE3tNKzfh

I take it these are FBM orders? Answer is who knows. We generally now see in the main the prepaid return labels provided (do note that depending on the return reason, the customer may get the cost of the label deducted from their refund).

We would sometimes have some orders we have to approve, where its up to us then to decided what we supply. Normally, these are items amazon deems hazmat (ie batteries or products containing liquids or gases) but generally speaking - I've not seen an order where the customer has just been supplied a return address label for a while.

00
Reply
user profile
Sakura_Amazon_

Hello @Seller_jucuK4xvuHzTF,

This is Sakura from Amazon. Welcome to the Seller Forums.

There are certain types of products that might be ineligible for the Prepaid Return Label. @Seller_ZJhFeE3tNKzfh shared some of these scenarios.

You can find more product categories and programmes here:

Ineligible items for prepaid returns

Does it resolve your doubts?

Regards,

Sakura

00
user profile
Sakura_Amazon_

Hello @Seller_jucuK4xvuHzTF,

This is Sakura from Amazon. Welcome to the Seller Forums.

There are certain types of products that might be ineligible for the Prepaid Return Label. @Seller_ZJhFeE3tNKzfh shared some of these scenarios.

You can find more product categories and programmes here:

Ineligible items for prepaid returns

Does it resolve your doubts?

Regards,

Sakura

00
Reply
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