Returns labels supplied by Amazon
Why do some customers get a prepaid returns label and some get a returns address label then claim the money back from seller?
Returns labels supplied by Amazon
Why do some customers get a prepaid returns label and some get a returns address label then claim the money back from seller?
0 replies
Seller_ZJhFeE3tNKzfh
I take it these are FBM orders? Answer is who knows. We generally now see in the main the prepaid return labels provided (do note that depending on the return reason, the customer may get the cost of the label deducted from their refund).
We would sometimes have some orders we have to approve, where its up to us then to decided what we supply. Normally, these are items amazon deems hazmat (ie batteries or products containing liquids or gases) but generally speaking - I've not seen an order where the customer has just been supplied a return address label for a while.
Sakura_Amazon_
Hello @Seller_jucuK4xvuHzTF,
This is Sakura from Amazon. Welcome to the Seller Forums.
There are certain types of products that might be ineligible for the Prepaid Return Label. @Seller_ZJhFeE3tNKzfh shared some of these scenarios.
You can find more product categories and programmes here:
Ineligible items for prepaid returns
Does it resolve your doubts?
Regards,
Sakura