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UPS optional coverage

UPS’s liability for loss or damage to each UPS domestic package or international shipment, or to each pallet in a UPS Worldwide Express Freight® service shipment, is limited to a value of $100, except as set forth below. Unless a greater value is recorded in the declared value field of the UPS Source Document or the UPS Automated Shipping System used, the shipper agrees that the released value of each domestic package or international shipment, or pallet is no greater than $100, which is a reasonable value under the circumstances surrounding the transportation, and that UPS shall not be liable for more than $100 for each domestic package or international shipment or pallet. To increase UPS’s limit of liability for loss or damage above $100, the shipper must declare a value in excess of $100 for each package or pallet in the declared value field of the UPS Source Document or the UPS Automated Shipping System used and pay an additional charge. The shipper cannot declare a value in excess of the maximum allowable limits set forth as $50,000.00

File a claim with UPS

Amazon’s Buy Shipping service enables you to access shipping solutions offered by a network of shipping carriers, including UPS. When you use Buy Shipping and related services from UPS, you must file claims of loss or damage directly with UPS regardless of whether UPS charges a Buy Shipping service fees to your Amazon account or linked UPS shipper account. Amazon may not file claims on your behalf or reimburse you for any successful claims. Upon successful resolution of a claim, UPS will reimburse you directly to the extent such payments are required by UPS terms and conditions.

To file a claim with UPS follow these steps:

File a claim with UPS by calling 1-800-711-5914

The UPS personnel at the above phone number are trained to support claims requested by Amazon sellers.

When submitting the claim, inform UPS that you are filing a claim for a damaged or lost item for Amazon seller-fulfilled.

If UPS will not move forward with your claim request or the claim was initiated but not paid, follow these steps:

Call UPS at 1-800-711-5914 (this phone number is designated for Amazon sellers), and request UPS to help with your claim.

If UPS continues to refuse to settle the claim, you can contact Amazon. However, before contacting Amazon, you must obtain the following information from UPS by calling 1-800-711-5914:

UPS tracking information (required)

First and last name, or agent ID, for the UPS employee who refused to initiate the claim (required)

Your contact email, phone number, or both–this will be provided to UPS (required)

Business name and full mailing address to where the claims payment check should be sent (required)

UPS claim number (if available)