FBA Re-measurement dimensions is incorrect for over 4 months , how can i get the right one?
I'm selling a product and the dimensions are wrong.
correct dimensions: is about 0.95lb, and about 9.170 x 7.279 x 0.709 in
wrong dimensions shows about 0.95lb and 9.33 x 7.24 x 0.790in
The wrong dimensions change the FBA size tier from Small standard to Large standard, and raise the fulfillment fees from $2.81 to $3.70.
I requested a re-measurement and have received a series of inaccurate copy/paste replies, and Amazon refuses to correct this.
In the past 4 months I've sold 1057 units, so I've been overcharged around $940.00.
Why am I so sure the dimensions are wrong?
First, my other sku is a product of the same type, with similar size and weight, and the FBA fee is correct;
Second, this product is packaged in a paper box, and the product is also made of hard material, so it will not bulge, and the height will not exceed 0.75 inches
I hope not to always receive automatic replies, "The re-measurement is complete……“, but the measurement results are wrong.
I hope someone can read my notes and help me solve this problem.
FBA Re-measurement dimensions is incorrect for over 4 months , how can i get the right one?
I'm selling a product and the dimensions are wrong.
correct dimensions: is about 0.95lb, and about 9.170 x 7.279 x 0.709 in
wrong dimensions shows about 0.95lb and 9.33 x 7.24 x 0.790in
The wrong dimensions change the FBA size tier from Small standard to Large standard, and raise the fulfillment fees from $2.81 to $3.70.
I requested a re-measurement and have received a series of inaccurate copy/paste replies, and Amazon refuses to correct this.
In the past 4 months I've sold 1057 units, so I've been overcharged around $940.00.
Why am I so sure the dimensions are wrong?
First, my other sku is a product of the same type, with similar size and weight, and the FBA fee is correct;
Second, this product is packaged in a paper box, and the product is also made of hard material, so it will not bulge, and the height will not exceed 0.75 inches
I hope not to always receive automatic replies, "The re-measurement is complete……“, but the measurement results are wrong.
I hope someone can read my notes and help me solve this problem.
1 reply
TaylorR_Amazon
Hi @Seller_qz0jU0NxKWMNi, have you submitted any photos of your packaged product next to a measuring tape?