Hello,

I have reviewed the Seller forum for answers to the subject in question but, unfortunately, there seems to be no way to resolve it.

I am a new seller, recently had my brand approved for the brand registry and made my very first product sales. I am still waiting for the final portion of my initial product shipments to be processed by Amazon FBA. I also just started trying to use the campaign manager to promote my product with ads.

Then, I received the dreaded account deactivation note. I spent hours submitting all manner of documentation, and explanations of how I haven't violated section 3 of the Amazon agreement. Other than explanations, I have no evidence to show how I am not doing something wrong since I haven't had a chance to do anything yet as an Amazon seller. I don't even have my first product review to see if there was a customer issue. I've contacted Amazon via phone and the agent just read me the text that already shows up on my account page: "We completed our evaluation of your submission. We do not have enough information to remove the violation at this time."

Here's the full explanation I submitted along the way (in addition to providing my:

• business license
• proof of ownership
• bank account statement
• recent utility bill
• DBA certificate
• and receipts that show proof of my business entity with the State of Virginia.

Could someone help me figure out how to talk to an actual person who can explain what they need from me to get this taken care of?

My most recent response to the account deactivation:

"It is unclear what documentation you may need to reactivate my account. I have submitted all my business documentation, proof of ownership, and details for my business entity and personal contanct information.

The only remaining item that I can deduce you need is regarding section 3 of the Amazon Services Business Solutions Agreement. What follows are details on:

-- How my account has not violated section 3 of the Amazon Services Business Solutions Agreement

-- Evidence that shows that my account complies with section 3 of the Amazon Services Business Solutions Agreement.

The details below explain how I have not violated and provide evidence that I am complying with section 3 of the agreement.

1) My account is new. I have only one product with four variations. It is a simple, basic, product that is not restricted, according to the Amazon restricted product policy pages.

2) I have in no way breached the Amazon agreement or exposed Amazon to liability toward a third party. The very last portion of my very first shipment of products to Amazon FBA is still being processed. So, I’m not even up to full capability that would have led to any negative actions.

3) My account is part of the brand registry and hasn’t been used for deceptive, fraudulent, or illegal activity. I haven’t even had the chance to fully explore the Amazon advertising program so far. I initially set up campaigns for two items but then paused those initial ad campaigns until I had more time to fully learn the program.

4) My product has only a few initial sales and has NOT harmed, and is not capable of harming, other sellers or customers. Being so new, I don’t even have any reviews yet for me to know of any customer feedback or concerns.

5) I have also reviewed my account health and my performance metrics show that I am performing to levels and policies required to sell on Amazon.

Beyond the explanations and what I am doing to follow the rules, I am very excited about the opportunity to be an Amazon seller. There is so much to learn. I have my very first call with an Amazon account representative soon who reached out to see how to help prepare for the upcoming Prime Day. I would love to have this matter rectified soon so I can get back to working my way toward becoming a valued Amazon seller."