IOSS Issue in France
We use RM Click & Drop for all our sales. I understand this ensures that the up to date Amazon IOSS code is used.
I believed that the law ruling on customs charges identifies AMAZON as liable for collecting and paying the import duty (recovering the cost prior to funds disbursement to the market trader).
While this appears to work well for most of Europe with the Amazon IOSS code appearing on the CN22 lable correctly, La Post has recently been sending import charges to the recipients of our orders. Orders to other countries using the RM system appear to be unaffected.
If anyone could clarify what might be happening I would be grateful as our customers are quite rightly as puzzled as we are.
IOSS Issue in France
We use RM Click & Drop for all our sales. I understand this ensures that the up to date Amazon IOSS code is used.
I believed that the law ruling on customs charges identifies AMAZON as liable for collecting and paying the import duty (recovering the cost prior to funds disbursement to the market trader).
While this appears to work well for most of Europe with the Amazon IOSS code appearing on the CN22 lable correctly, La Post has recently been sending import charges to the recipients of our orders. Orders to other countries using the RM system appear to be unaffected.
If anyone could clarify what might be happening I would be grateful as our customers are quite rightly as puzzled as we are.
0 replies
Seller_ZQyopdiwkUHOZ
Find one of the orders on Amazon and go into the order details page. Does it say Amazon market facilitator VAT stuff? Does it give an IOSS number on that page?
What were the values of the orders? Amazon only collects the VAT on orders under 150 EUROs. Were the orders business customers? If so, the IOSS system isn't used and you need the recipient's EORI number.
Do you have an EORI number?
What is the IOSS number that has been printing on the CN22's?
Have you been supplying the HS/tariff code for the products?
