Subject: Urgent Appeal Regarding Account Suspension and Unanswered Requests
I have provided all the requested information and authorization documents to Amazon on December 28, 2023 . Additionally, following a video conference with Amazon representatives, I find that all my messages are left unanswered. I am unable to open any cases as they automatically close due to the suspension of my account. Amazon is also disregarding the requests from sellers.
Please review the petitions and authorization documents I submitted to you through Seller Central. This situation is unjust, and I kindly request your prompt attention to resolve this matter.
Sincerely,
Subject: Urgent Appeal Regarding Account Suspension and Unanswered Requests
I have provided all the requested information and authorization documents to Amazon on December 28, 2023 . Additionally, following a video conference with Amazon representatives, I find that all my messages are left unanswered. I am unable to open any cases as they automatically close due to the suspension of my account. Amazon is also disregarding the requests from sellers.
Please review the petitions and authorization documents I submitted to you through Seller Central. This situation is unjust, and I kindly request your prompt attention to resolve this matter.
Sincerely,
7 replies
Dawn_Amazon
Hello @Seller_zekvuZeaTtolu,
This is Dawn from Amazon, thank you for using Seller Forums.
Understand that your account is currently deactivated.
In order to help you further on your query, I would like to request you to provide some more information regarding your concern. In case you have received any performance notification, please share its summary for us to provide more specific guidance.
The forums community and I are here to support you. Please let us know how we can help you from this point forward.
Regards,
Dawn
Seller_zekvuZeaTtolu
Subject: Urgent: Issues with Account Activation and Communication
Dear Amazon Team,
I am writing to bring to your attention a critical matter regarding my account, and I have attached a screenshot of the latest message I received from your platform.
I am currently facing two significant issues:
Document Submission for Performance Notification:
I have repeatedly sent the requested documents for the performance notification both through Seller Central and via email. Unfortunately, I have not received any confirmation or resolution on this matter.
Missing Activation Button:
Upon attempting to activate my account, I have noticed that the activation button is no longer visible. This has made it extremely challenging to reach out for assistance, and I find it concerning that such a vital element is inaccessible. Many sellers are facing similar challenges, and this situation appears to be unjust.
The lack of a response, either positive or negative, from Amazon is disheartening and gives the impression that sellers are undervalued. In the event of an issue, it is crucial to provide guidance and support, yet it seems that all messages are left unanswered.
I believe in fair treatment, and it is my hope that you will thoroughly review the attached documents. Your prompt attention to these matters is essential to rectify the situation and restore my confidence in the platform.
I appreciate your understanding and assistance in resolving these issues.
Troy_Amazon
Hi @Seller_zekvuZeaTtolu,
Thank you for the updates and screenshots you have provided.
Prior to my reply here, I have reached out to our internal team and can confirm and update request was sent on your behalf. This evaluation is currently in progress, and we would need to allow that team to complete their investigation prior to taking further action. This status is also reflected in one of the screenshots you have provided.
When you first submitted the documents, did you receive any kind of error message or encounter any kind of technical issue that would have kept our team from receiving the information? If so, please share that here in the thread. I would also advise you to only send the documentation in one time. Additional submissions sent in prior to the conclusion of the first review will only slow down the review process.
This is normal and an expected part of the process. Your screenshot indicating that a review is still in progress will often take away the option to submit new information from the Account Health page (although you would still be able to send in information via any email addresses supplied to through your performance notifications). We would simply need to wait for the appeals team to complete their review. Once that review is complete, you would then have the option to submit new information at that time (should a new appeal be needed).
While going through this process, please continue to monitor both your Account Health and Performance Notification pages for further updates as they become available. Feel free to share any updates you receive or any follow up questions you may have here in the thread, and we will assist you as best we can.
Please feel free to reach out with any further questions or account updates, and we will assist you as best we can.
Regards,
Troy
