Undelivered message, for more info click here
The customer wants a refund 1.5 years later, CX wants me to respond within 48 hours but the customer has Opted out messages.
I've tried sending emails in various combinations with my email client with the subject “[Important] Need additional information” or “Need additional information [Important]” as stated on (https://sellercentral.amazon.co.uk/help/hub/reference/GRZ5Y5YEN9J84NAC) however each one still shows " Undelivered message, for more info click here"?
Is there something else I need to do?
Undelivered message, for more info click here
The customer wants a refund 1.5 years later, CX wants me to respond within 48 hours but the customer has Opted out messages.
I've tried sending emails in various combinations with my email client with the subject “[Important] Need additional information” or “Need additional information [Important]” as stated on (https://sellercentral.amazon.co.uk/help/hub/reference/GRZ5Y5YEN9J84NAC) however each one still shows " Undelivered message, for more info click here"?
Is there something else I need to do?
0 replies
Simon_Amazon
Hello @Seller_Cly3S2XbxgEnG,
I know 48 hours have passed, but I wanted to check in with you to see if you have any update on this.
-Simon
